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17 days ago
Give A Grad A Go Ltd
Salary band: Any
Location: London
Job type: Permanent
Contact: Give A Grad A Go Ltd
Category: Hotel Jobs
Company Profile: Experts in their trade, this award-winning software business is revolutionising the world of independent travel and tourism. They have created a game-changing online booking app that offers independent accommodation providers a sophisticated technology and serviced solution that was previously only enjoyed by much bigger hotel groups.Their ever-expanding portfolio of clients twinned with recent success has led them to launch a number of new global offices. Their lively, creative headquarters in London are set to grow rapidly, so much so they are now searching for confident French Speaking Client Service Executives to join their experienced client advisory team and manage the relationships with all clients within the French market. The Role: Do you love travelling? Are you a natural at dealing with people and relish wracking your brains to swiftly solve business problems? If you answered 'yes' to the above and are either a native German speaker, or have a native command of German as well as prior experience of working with German clients, then this French Speaking Client Services opportunity could be the right role for you! As a Client Services Executive you'll be in charge of managing the relationships with all clients that are anchored within Germany and ensuring that they are getting the very best out of your company's innovative suite of services. Key Responsibilities: As the new German Speaking Client Services Executive, your responsibilities will include: Providing best-in class support to your network of independent accommodation providers in Germany & ensuring they have a clear understanding of the array of services availableHandling tech and general usage concerns; you must be able to simplify tricky tech terms with easeDelivering multi-channel support over the telephone, using live chat or web portal methodsSpotting issue trends and reporting these where appropriate to your management team - this is a solutions-led working environment so if can spot an opportunity to improve a process, then do share it! What we're looking for? Native or fluency in French is an absolute must (all applicants that do not have this will be discounted immediately)Exceptional communication skills, both written and verbalA great rapport with peopleExperience of being able to keep calm and prioritise when under pressureStrong academic track recordGenuine interest in the world of independent travel and tourismAn appreciation for new technology and how this can improve the world of travelTech or helpdesk experience is advantageous but not essential as full training will be providedWith clients all over the world, this company is switched on 24 hours a day. While you won't be expected to develop a supernatural ability to stay awake, you'll need to be happy with working shifts (latest finish is 10pm), which could include weekends What else is there to know? You'll be working in beautiful open plan offices in Kings Cross, LondonYou'll be joining a hugely successful business that has retained its vibrant start-up feel - your colleagues are super smart, work hard, but enjoy a busy social calendar too!Your first month will be focused on taking you through a best-in-class training & on-boarding programme, so there's plenty of room for professional development If you're a recent graduate eagerly seeking a career within the fascinating world of travel technology, then this French Speaking Client Services Executive opportunity could be the perfect next step for you. Don't miss out and apply today!

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