6 months ago
A Luxury Car company based in South East London are looking for an experience Customer Service / Client Support Coordinator to book, arrange, manage and quality assure the provision of premium chauffeur drive services for business and pleasure on behalf of EMEA based clients.
*To book managed itinerary based and as directed chauffeur drive services, thoroughly checking and validating the completeness and accuracy of client instructions and updates, and raising any discrepancies with the booker at the earliest opportunity.
*To arrange the supply of the booked service through our global network of third party affiliates, ensuring that the proposed vehicle and driver are legally compliant and meet our exacting standards, and that a rate is agreed in advance for any non-tariff services.
*To actively manage the chauffeur drive service once it goes live, liaising between booker, passenger, driver and dispatch as required to ensure smooth service execution and effective management of delays, changes, special requests and any other issues that may arise.
*To process cancellations and no-shows in accordance with our operating polices & procedures, where applicable informing the client of any charges that will be incurred.
*With the support of the management team to calmly and professionally handle any service issues / failures or complaints, expediting resolution and then following up to fully understand the circumstances, provide a detailed explanation to the client and prevent a similar occurrence in the future.
*To ensure end-to-end customer satisfaction by responding to or acting on other phone calls, / Tel:
Please note that only candidates who meet the shortlisted requirements will be contacted