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14 days ago
Travel Futures
Salary: £21k plus bonus & benefits
Location: East London, North London, South West London, West London
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Admin Jobs, Customer Service Jobs, Graduate Travel Jobs, Operations Jobs, Tour Operator Jobs

Client Support Executive – Graduate & Adventure Travel – west London - £21k


A Client Support Executive is wanted by a leading, growing and award-winning travel company who are highly regarded for their ethical, sustainable and responsible travel approach to some of the world’s most exotic and ‘off-the-beaten track’ travel destinations.  As Client Support Executive, you will provide support to both customers and the sales team pre-travel, helping people prepare for their once in a life time travel experience to some of Earths most breathing taking destinations.


Client Support Executive – Graduate & Adventure Travel – what will I be doing all day?

  • Answering telephone, with knowledge and politeness. Filtering phone calls.
  • Obtaining letters of invitation, visa authorisation codes or any other documentation required by the client in order for them to be apply for any required visa
  • Processing client booking forms, taking payments, issuing receipts and chasing final balances
  • Processing booking cancellation and emailing or posting client cancellation invoices
  • Emailing client extension confirmation invoices and itineraries. Emailing these to clients.
  • Preparing client travel documentation (covering letter, final itinerary, final invoice, flight tickets, ATOL certificate, travel wallet, pen, luggage labels, travel essentials & RT leaflet). Post to clients or email overseas.
  • Making sure any pre and post tour confirmations are included in travel documents
  • Checking travel documents and final itineraries before they are sent to the client.
  • Sending out tailor made client’s name board to ground agents
  • Emailing clients dossiers when they mention 'Country of Interest' on their feedback questionnaire
  • Making sure visa instruction templates for tailor made clients are correct and up-to-date
  • Managing the company post and processing brochures and post them


Client Support Executive – Graduate & Adventure Travel – what should I be?

  • A passion for adventure and cultural travel
  • A travel guru looking to specialise for a leading travel company
  • Ability to set and work to deadlines with attention to detail and ability to plan ahead
  • Able to work on own initiative
  • Customer Service capabilities, able to deal with a variety of clients
  • Patience and persistence in dealing with foreign countries and getting answers.
  • Ability to deal with clients and agents


Client Support Executive – Arctic Adventure Travel – what’s in it for me?

  • 22 days holiday per year
  • Travel insurance on company and personal trip overseas
  • Childcare voucher scheme
  • Cycle 2 work scheme
  • Company Pension
  • Monthly office curry and drinks
  • Free eye sight test
  • Discount on travel to staff, family and friends
  • Access to discount for specialist partners

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