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4 months ago
Salary band: Any
Location: London
Job type: Permanent
Contact: Anonymous
Category: Customer Service Jobs
Lord's Ground, the most famous cricket ground in the world, and owned by Marylebone Cricket Club ("MCC"), is an exceptional venue with a wealth of experience in delivering high quality hospitality, corporate and private events.

An exciting opportunity has arisen for a Committee Dining Room (CDR) & Players' Dining Room (PDR) Manager to operationally deliver all MCC & Member related events, as well as all cricket related business. The position will work closely with the Catering Staffing Manager and the wider catering team to develop and train the workforce to the required standards of operation, with a view to delivering excellence and offering an enhanced customer experience.

Additional core duties for this position include; developing employees and casual workers to deliver excellence in the Front of House team; managing client tastings; liaising with the Kitchen team over menus; and maintaining standard operating procedures for the Committee and Players' Dining Room. This position will be required to deliver all operations within the agreed monthly forecast and budget.

MCC | Committee Dining Room | Players' Dining Room | CDR | PDR | Events Manager | Hospitality | Events | Cricket | FOH | Function Operator

Required skills and experience:

The ideal candidate will be a proven function operator, with experience of running high profile private dinners and receptions.

Strong communication, presentation and interpersonal skills are also essential, as he or she will be interacting with a diverse range of people, internally and externally, with the aim of establishing long-lasting relationships. In addition, the ideal candidate will be customer service focussed with a strong track record of leading and managing people as well as demonstrable experience of budgeting and financial planning.

The ability to prioritise and organise workloads and work to often tight deadlines is essential. Significant flexibility is required for attendance on Major Match Days and working extended hours, including weekends, as required.

Values and behaviours

In line with MCC's Values, the candidate will demonstrate:

* A positive and proactive approach to all elements of the position;
* Responsibility for their own actions and outputs;
* Respect and courtesy to other employees, MCC Members, casual workers and visitors;
* Teamwork by supporting others and sharing knowledge; and
* Deliver high-quality work and service in a timely manner.

Skills and ability testing will form part of the selection process

Please apply with your CV and a covering letter, stating salary expectations

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