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about 1 month ago
Anonymous
Salary band: Any
Location: Hampshire
Job type: Permanent
Contact: Anonymous
Category: Customer Service Jobs
Job Title: Concierge
Location: Liphook
Hours: Monday - Sunday - 40 hour week
Salary: 7.20 per hour
Permanent

Our client is a prestige company based in the Liphook area and they are looking for an enthusiastic and motivated person to join their customer focused concierge team. This is fantastic opportunity for a professional and personable individual wanting a job within a Luxury and prestige company
Our client can offer first class working conditions. This opportunity is not to be missed, excellent benefits also available

The role:
Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
Understand customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
Arrange events, excursions, transportation etc. upon request from hotel residents
Answer the phone and make reservations, take and distribute messages or mail and redirect calls
Respond to complaints and find the appropriate solution
Welcome customers upon entrance and confirm reservations

The ideal candidate:
Proficiency in English; multilingual is strongly preferred
Excellent communication skills
Polite and confident with a great deal of patience
Ability in multitasking and time-management
Aptitude in resolving issues with a customer-focused orientation
High school diploma; degree in hotel management or relevant field will be a plus
Proven experience as concierge; experience in customer service or relevant role is an advantage

Key words: customer service, administration, retail, receptionist, coordinator, concierge

If this sounds like the opportunity you have been looking for then please contact Donna Crook at Dynamite Recruitment and apply now

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy

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