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12 days ago
Salary band: Any
Location: Berkshire
Job type: Permanent
Category: Conference Jobs
We are currently looking to employ Conference & Banqueting Manager to work in 5* hotel based in Slough. Operational Key Points? Oversee the day-to-day Conference & Banqueting operation, providing leadership and guidance to C&B team members, and be the first point of contact in handling any situations, complaints and guests needs ?Take full control of the department and accept responsibility for all aspects laid down by the department Standard Operating Procedures ?Delegate tasks and manage effectively all C&B team members reporting into you to ensure that guests' needs and expectations are met and exceeded at all times ?Operate functions in all areas of the establishment or to delegate responsibility of an event to members of your team ?Work closely with the Food & Beverage Manager in implementing new policies and procedures and to be involved with future food and beverage business planning ?Communicate all customer feedback to the Food and Beverage Manager ? Manage staff reporting in to you to ensure maximum production and motivation ?Control labour expenditure and ensure that costs are in line with the department budget ?Ensure that all areas are kept and maintained to a high standard and any issues related to Maintenance or Housekeeping are dealt with following the appropriate channels ?Attend meetings, appraisals and training as required. To chair any meetings as required by the F&B Manager or General ManagerEnsure that you and the C&B team are aware of and adhere to health and safety, fire and bomb threat procedures, and to report any item which causes concern to staff or clients ?Ensure that communication both with the F&B Manager and the C&B team is open at all times ?Take a lead role in the planning and execution of Stoke Park summer marquee events ?Ensure that efficient and effective communication is upheld with other F&B Heads of Department and other Departments in the hotel ?Actively seek new ways to improve the service and product we offer through monitoring and reviewing standards continually Financial & Cellar Management Key Points Ensure that all items are processed through the POS system and charged accordingly to the correct accounts ?Work closely with the Head of Purchasing to ensure that all cost control procedures are adhered to ?Ensure that all spillage and wastage is recorded and passed onto the Head of Purchasing at month end ?Ensure that all line-cleaning and cellar management procedures are adhered to ?Ensure that rotas and payroll are in line with business levels and budgetary expectations, making adjustments and taking necessary action where needed ?Ensure that timesheets are correct, signed and completed on a weekly basis ?Ensure that the purchasing of equipment and equipment maintenance are controlled and in line with budgetary requirements Human Resources and Training Key Points Ensure that all staff are trained according to SOP manuals and current club policy ?Work closely with the HR department to ensure that we actively recruit the best available employees for the C&B department ?Work closely with the HR department on matters of discipline and grievance ?Monitor closely performance levels of employees, identifying training needs and taking appropriate action where necessary ?Ensure that three-month reviews, annual appraisals, job chats and job reviews are completed in line with company policy ?Comply with statutory and company health and safety policy, maintaining the safety of guest and staff welfare whilst in the Club Policy and Procedure Ensure regular and appropriate communication with other departments to maintain a courteous and professional relationship ?Ensure that the weights and measures act and liquor licensing laws are adhered to by all staff ?Attend work punctually as per departmental rota ?Maintain the highest standards of personal presentation and hygiene ?Adhere to all hotel policy and procedure ?Attend and carry out all Statutory and Departmental meetings ?Carry out any reasonable request made by senior management

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