A C&B Operations Supervisor with Hilton Hotels and Resorts is responsible for supervising Conference & Banqueting operations to deliver an excellent Guest and Member experience while assisting with meeting department targets.What will it be like to work for this Hilton Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.
If you understand the importance of upholding a brand's reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it's with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.What will I be doing?
As a C&B Operations Supervisor, you are responsible for supervising Conference & Banqueting operations to deliver an excellent Guest and Member experience. A C&B Operations Supervisor would also be required to delegate tasks in line with function sheets and assist with meeting departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
What are we looking for?
Supervise Conference & Banqueting operations
Communicate and delegate in line with daily function sheets
Able to work in all areas of Conference & Banqueting including Bar, Restaurant, and Room Service
Welcome guests in a polite and friendly manner
Follow cash handling procedures
Manage guest queries in a timely and efficient manner
Ensure cleanliness of work areas
Plan, organise and control the daily operations
Ensure compliance of brand standards
Represent needs of the team
Assist Food & Beverage with achieving financial targets
Assist C&B Manager with training and developing the team
Assist with annual and mid-year appraisals with team members under your responsibility
Comply with hotel security, fire regulations and all health and safety legislation
Comply with local licensing laws
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships
A C&B Operations Supervisor serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous C&B experience
Committed to delivering high levels of customer service
Good communication skills
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
What benefits will I receive?
Experience in the hotel industry
Experience in supervising and/or delegation
Willingness to develop team members and self
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality.
More than 500 locations and nearly 200,000 rooms across six continents
Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest ooms
Flagship brand of Hilton Worldwide with properties in more than 77 countries
More than 70 world-class resorts and more nearly 200 full-service spas
Harris Poll EquiTrend , Brand of the Year - Full Service Hotel for 2010 and 2011
Number one global brand awareness in the hospitality industry