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4 months ago
DCV Technologies Ltd
Salary: £30,000-£35,000
Location: London City
Job type: Permanent
Contact: Anna
Category: Operations Jobs

Operations Manager Cruise


Main Responsibilities:

·         Ensure high standards of passenger service and product delivery

·         Manage the Cruise Diary

·         Liaise with tour leaders, on board staff, partners and managers

·         Support Res and Admin teams

·         Review customer and colleague feedback to ensure the best passenger and working experience possible


Person Spec:

·         Experience in managing both cruise and land tour operations

·         Logistical thinker

·         Attention to detail

·         Numerate and analytical

·         Experience in proof reading brochures

·         Being able to put together and run business meetings

·         Prior experience in negotiating with suppliers

·         Available to travel overseas

·         Crisis and emergency management

·         Prior experience of working onboard a cruise ship or leading tours desirable



·         Performance related annual bonus (discretionary)

·         Season ticket loan

·         Extra holiday after 5 years and 10 years’ service

·         Private medical healthcare

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