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9 months ago
Iglu cruise
Salary: £23,000-28,000 DOE
Location: London, South West London
Job type: Permanent
Contact: Matt Dunne
Category: Business Development Jobs, Cruise Jobs, Office Jobs, Product Manager Jobs, Tour Operator Jobs, Travel Executive Jobs

This is an exciting new opportunity within the thriving & expanding Product and Commercial team. You will help merchandise, update and communicate new products & offers, monitor competitor activities and help to source/exploit new opportunities to grow the business.

You’ll work closely with cruise line partners, and you’ll communicate on a daily basis with the Sales and Marketing teams. Some work on International websites may be required.

Key responsibilities:

  • Liaise with cruise lines to source and create compelling cruise offers.
  • Support the focus on both tactical and strategic cruise product promotion.
  • Continuously improve understanding of all cruise lines 'brand personality’, routes and cruise fares to enable effective creation of repackaged cruise holidays.
  • Establish a thorough understanding of the varied ways that cruise lines supply rates for offers (e.g. net rates, group rates, campaign rates).
  • Maintain thorough and efficient merchandising on both the Iglu Cruise & Planet Cruise websites - ensuring messages & prices are primed and up to date at all times.
  • Establish a thorough understanding of the current range of package element suppliers (e.g. flights, hotels, transfers) and continuously seek ways to improve the value and margin of the individual elements.
  • Close liaison with the Marketing department to communicate the availability and key selling points of our products.
  • Close liaison with the Sales Teams to ensure a thorough understanding of the products and booking process.
  • Close liaison with the Customer Service Team to ensure correct administration.
  • Regularly review competitor activity to ensure best customer value/margin.
  • Any other tasks that may be required within the department from time to time

The Person:

  • Previous experience in the travel industry (In a product/commercial role preferable).
  • Ambitious, keen to develop & continually striving to improve.
  • Passion for excellent customer experience with high levels of attention to detail.
  • Strong communication skills - both written and verbal.
  • Proficient IT and web search knowledge is advantage.

Work Pattern:

The position is based on a 40 hour working week - typically Monday to Friday 9am to 6pm. Flexibility will be required to cover busy times & events.

£23,000-28,000 DOE

Why work for Iglu?

  • The UK’s #1 Ski Specialist Travel Agency.
  • The UK’s #1 Independent Cruise Specialist Travel Agency.
  • Travel employer of the year 2016 - WorkAdvisor.
  • Online Travel Agency of the Year 2016 (5th year in a row) - CLIA Cruise Awards.
  • Top 100 Fastest-Growing Companies In The UK 2017 - City A.M.
  • Constantly Expanding.
  • Career Development: All vacancies are advertised within the company before going external and 99% of every senior position is promoted from within.
  • Accessible locations - Portsmouth, Wimbledon.
  • Multiple Benefits: Travel Discounts, Pension Scheme, Childcare Vouchers, Cycle To Work Scheme.
  • Frequent Extensive Company Funded Training Programs.
  • Day Visits, Educationals & Familiarisation Trips.
  • Friendly & Approachable Environment.
  • Great Company Summer & Christmas Parties.

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