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9 months ago
DCV Technologies Ltd
Salary: £18000
Location: Essex
Job type: Contract
Contact: Jason
Category: Cruise Jobs, Reservations Jobs, Retail Travel Jobs, Travel Consultant Jobs

Duties & Responsibilities

  • To maintain a high-quality telephone sales service to direct passengers, Travel Agents and Tour Operators.
  • To answer the phone promptly & clearly at all times.
  • To accurately input all data given by passengers at the time of making their booking and ensuring it is complete before finishing the call.
  • Whilst most callers do have a specific grade of accommodation that they may wish to book, try to up-sell to a higher grade of accommodation, so working to a tight sales conversion.
  • To maintain and deliver a high level of customer service to callers at all times.
  • To try and sell ancillary products and additional cruise add-ons to customers.
  • To be a team player and also be able to work on your own initiative.
  • To be able to work on a shift rota as the office opening hours are based on a 6 day working week with cover also required in the evenings.
  • To achieve monthly sales targets and conversion rates.
  • Hold a full clean driving licence as you may be required to attend cruise Embarkations when the passengers join the vessel for their holiday or company sales days where you may be required to assist.
  • To be able to fly to some ports where we carry out as some embarkations and the occasional overnight in a hotel beforehand maybe required.
  • To be well groomed and dressed in the work place.
  • To have a happy, enthusiastic and organised approach to your work, which can be demanding, but rewarding, during peak periods of the season.

Working Hours

Standard office hours are Monday to Friday from 09.00 to 17.30hrs, however The Reservations department operates from 09.00 to 20.00hrs Monday to Thursday, 09.00 to 18.00hrs on Friday and 09.00 to 17.00hrs on Saturday.

The Reservations Consultant will therefore work eight and a half hours a day (including one hour for lunch) for five days out of the six in accordance with the rota prepared by the Passenger Manager. Within the rota the Reservations Consultant will be required to work every other Saturday, with a day off in the week accordingly.

The standard shifts patterns for Reservations Consultants are:

  • 09.00 to 17.00hrs
  • 10.00 to 18.00hrs
  • 12.00 to 20.00hrs

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