40 hours per week (part-time working would be considered)
Mon - Fri 9.00am - 8.00pm, Sat & Sun 9.00am - 5.00pm on a rota basis
The role will focus on selling a range of cruise products within a specialist cruise team, providing expert advice and offering exceptional service to all customers.
Sell cruise product and deliver exceptional customer service at all times Support all promotional & marketing activity Be proactive in sourcing cruise product to support marketing campaigns Achieve all monthly key KPI's, including conversion, volume and margins Keep up to date with the latest cruise news and products Complete ongoing cruise training programmes
High awareness of cruise campaigns, with substantial knowledge of the cruise industry and products and what sells effectively A passion for cruise with a minimum of 1 years recent experience of selling cruise and ideally have personal cruise experience Demonstrable record of achieving KPI's, with the ability to sell confidently and turn enquiries into sales Exceptional customer services skills with experience of working in a customer focused environment Excellent telephone manner and listening skills with the ability to anticipate customers' needs Ability to source and recognise cruise deals Excellent communication skills and the ability to sell the benefits of cruise over the telephone Excellent attention to detail Ability to use Microsoft packages - e.g. PowerPoint, Word and Outlook Ideally to be able to demonstrate completion of online cruise training programmes A genuine desire to achieve results, both personally and as part of a successful team
To undertake any other duties that may fall into the job criteria To comply with all company policies and procedures To treat all employees, customer and suppliers with dignity and respect This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved