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about 1 month ago
Broadway Travel
Salary band: Any
Location: Newcastle
Job type: Permanent
Contact: Broadway Travel
Category: Cruise Jobs
Job Title

Cruise Sales Specialist

Location

Newcastle upon Tyne

Reporting to

Cruise Sales Manager

Hours

40 hours per week (part-time working would be considered)

Mon - Fri 9.00am - 8.00pm, Sat & Sun 9.00am - 5.00pm on a rota basis



Role Summary

The role will focus on selling a range of cruise products within a specialist cruise team, providing expert advice and offering exceptional service to all customers.

Key Responsibilities


Sell cruise product and deliver exceptional customer service at all times
Support all promotional & marketing activity
Be proactive in sourcing cruise product to support marketing campaigns
Achieve all monthly key KPI's, including conversion, volume and margins
Keep up to date with the latest cruise news and products
Complete ongoing cruise training programmes


Skills Required


High awareness of cruise campaigns, with substantial knowledge of the cruise industry and products and what sells effectively
A passion for cruise with a minimum of 1 years recent experience of selling cruise and ideally have personal cruise experience
Demonstrable record of achieving KPI's, with the ability to sell confidently and turn enquiries into sales
Exceptional customer services skills with experience of working in a customer focused environment
Excellent telephone manner and listening skills with the ability to anticipate customers' needs
Ability to source and recognise cruise deals
Excellent communication skills and the ability to sell the benefits of cruise over the telephone
Excellent attention to detail
Ability to use Microsoft packages - e.g. PowerPoint, Word and Outlook
Ideally to be able to demonstrate completion of online cruise training programmes
A genuine desire to achieve results, both personally and as part of a successful team


General


To undertake any other duties that may fall into the job criteria
To comply with all company policies and procedures
To treat all employees, customer and suppliers with dignity and respect
This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

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