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8 months ago
C&M Travel Recruitment
Salary: Negotiable
Location: Guildford
Job type: Permanent
Contact: Sarah Smith
Category: Customer Service Jobs


This luxury award winning River Cruise Tour Operator are looking for a dynamic Sales Support Executive to join the UK team, based in Surrey. You will be friendly and outgoing, with a passion for travel, and have excellent attention to detail. Working as part of a small team, the position has the following key responsibilities:

Cruise Sales Support Executive - role

  • Be the contact point and maintain close relationships with travel agents and tour operators, including managing the Agency Support email inbox
  • Administrate brochure orders for travel agents & tour operators
  • Ensure any agent and tour operator requests are responded to within 24 hours
  • Proactively work to encourage sales through travel agents and tour operators
  • Outbound calling to agents following Conferences, Sales Team visits & throughout major promotions
  • Providing offers to marketing and sales team for weekly offer sheets and promotional activity
  • Assist and support their field Sales team
  • Assisting with proofing of marketing materials for tactical offers and pricing accuracy
  • Assist in organisation of joint promotions, ship visits & events as needed
  • Management of their UK & EU online booking portals
  • Maintaining and updating the Trade database
  • Working within their booking system to create and maintain travel agent profiles
  • Administrating rewards schemes and incentives for travel agents, including the online Academy
  • Ad hoc project management

Cruise Sales Support Executive - Product & Commercial

  • Assist with production of weekly & monthly pricing & promotion lists
  • Ad hoc pricing & promotional tasks, as requested
  • Assisting with the management & maintenance of the internal Master Promotion List
  • Analysing competitor product & pricing
  • Reformatting of US product documents for UK Trade & Consumers
  • Assisting with the internal communication of promotions to Reservations, Marketing, PR and Finance
  • Assist with the production of annual Commercial Terms Agreements

Cruise Sales Support Executive - Office Support

  • Assist reservations team overflow by taking messages & enquiries when required
  • Managing post in and out of the office
  • Other office administration tasks, as required

Cruise Sales Support Executive Skills Required

  • Exceptional communication skills, both written and verbal
  • Strong organisation skills and stringent attention to detail
  • A basic understanding of the Microsoft Office Suite, particularly Microsoft Excel.
  • Ideally the successful candidate will be educated to degree level

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit javascript:void(0);

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