Position: Customer Care Executive - German Speaking Markets
CORE DUTIES INCLUDE:
The Account Handling/Customer Services function but not exclusively, for German speaking Groups from German speaking markets.
Full utilization of the Tourplan system to generate all client and supplier communications.
Development of relationships with overseas clients.
Quoting of ad hoc group and series business predominantly, but not exclusively, for German speaking markets – as and if required.
Meeting/visiting clients as appropriate and if required.
Attending Trade shows as appropriate and if required.
Responsibility for operating the Department’s 24 hour emergency phone numbers on a rotational basis.
The position may also extend to cover support in any of the Company’s Groups and Operations Departments as the need arises.
Any other duties including, but not limited to contracting, accommodation services and processing of bookings in our FIT Department.
Experience and essential requirements:
SALARY: Negotiable depending on experience