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20 days ago
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Customer Care Executive - German Speaker


DCV Technologies Ltd
Salary: unspecified
Location: Edinburgh
Job type: Permanent
Contact: Jay
Category: Customer Service Jobs
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Position: Customer Care Executive - German Speaking Markets 


CORE DUTIES INCLUDE: 

The Account Handling/Customer Services function  but not exclusively, for German speaking Groups from German speaking markets. 

Full utilization of the Tourplan system to generate all client and supplier communications.

Development of relationships with overseas clients.  

Quoting of ad hoc group and series business predominantly, but not exclusively, for German speaking markets – as and if required.  

Meeting/visiting clients as appropriate and if required. 

Attending Trade shows as appropriate and if required. 

Responsibility for operating the Department’s 24 hour emergency phone numbers on a rotational basis.

The position may also extend to cover support in any of the Company’s Groups and Operations Departments as the need arises. 

Any other duties including, but not limited to contracting, accommodation services and processing of bookings in our FIT Department.

 
Experience and essential requirements:  
 

  • Good computer literacy, especially Microsoft Office. Tourplan knowledge a distinct advantage. 
  • Good knowledge of the UK-wide tourism industry products essential 
  • Good organisational skills.  
  • Team player able to work in a busy environment 
  • Fluency in written and spoken German, English and another European language an advantage 

 
 
SALARY:  Negotiable depending on experience

Position: Customer Care Executive - German Speaking Markets 


CORE DUTIES INCLUDE: 

The Account Handling/Customer Services function  but not exclusively, for German speaking Groups from German speaking markets. 

Full utilization of the Tourplan system to generate all client and supplier communications.

Development of relationships with overseas clients.  

Quoting of ad hoc group and series business predominantly, but not exclusively, for German speaking markets – as and if required.  

Meeting/visiting clients as appropriate and if required. 

Attending Trade shows as appropriate and if required. 

Responsibility for operating the Department’s 24 hour emergency phone numbers on a rotational basis.

The position may also extend to cover support in any of the Company’s Groups and Operations Departments as the need arises. 

Any other duties including, but not limited to contracting, accommodation services and processing of bookings in our FIT Department.

 
Experience and essential requirements:  
 

  • Good computer literacy, especially Microsoft Office. Tourplan knowledge a distinct advantage. 
  • Good knowledge of the UK-wide tourism industry products essential 
  • Good organisational skills.  
  • Team player able to work in a busy environment 
  • Fluency in written and spoken German, English and another European language an advantage 

 
 
SALARY:  Negotiable depending on experience


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