An exciting opportunity has arisen for a Customer Care Specialist to join an award-winning Luxury Tour Operator in the heart of Manchester. If you are looking for a fresh change, and potentially a step back form sales then this could be a fantastic role for you. Your main responsibility will be to act as a liaison between Customers and the Operational functions to ensure a smooth and appropriate outcome!
Your next role: *Manage the day to day operation of the UK Customer Care function *Work with colleagues on a global basis to align guests post travel experience *Display strong situational management skills during times of disruption *Deliver a consistent approach to problem solving and ensuring our guests' experience meet the commercial needs of the business *Ensure SLAs are consistently achieved and customer service levels remain high *Work closely alongside the Customer Service team to provide support during emergency situations *Handle complaints in a professional manner and escalate when needed *Ensure all Customer Care policies and procedures are documented and followed *Achieve & maintain a 5* process
What you'll need to apply: *Previous experience in a Customer Care environment *Ability to problem solve, and work efficiently under pressure *The skills to develop and maintain key internal & external relationships *Strong written and verbal communication skills *Ability to use Microsoft applications *Ability to prioritise workload and maintain a high attention to detail *Pro-activeness and ability to work on your own initiative
What's in it for you? *A competitive salary up to £25,000kpa (dependant on experience) *Sociable office hours - Monday to Friday *Realistic career opportunities
Interested? If you are loving the sound of this role, and feel your experience matches perfectly then please send a copy of your CV to email@example.com or contactfor more information!