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about 1 month ago
Travel Trade Recruitment
Salary: £20000 - £25000 per annum + Additional Company Ben
Location: Manchester
Job type: Permanent
Contact: Gemma Thelwell
Category: Customer Service Jobs
An exciting opportunity has arisen for a Customer Care Specialist to join an award-winning Luxury Tour Operator in the heart of Manchester. If you are looking for a fresh change, and potentially a step back form sales then this could be a fantastic role for you. Your main responsibility will be to act as a liaison between Customers and the Operational functions to ensure a smooth and appropriate outcome!

Your next role:
*Manage the day to day operation of the UK Customer Care function
*Work with colleagues on a global basis to align guests post travel experience
*Display strong situational management skills during times of disruption
*Deliver a consistent approach to problem solving and ensuring our guests' experience meet the commercial needs of the business
*Ensure SLAs are consistently achieved and customer service levels remain high
*Work closely alongside the Customer Service team to provide support during emergency situations
*Handle complaints in a professional manner and escalate when needed
*Ensure all Customer Care policies and procedures are documented and followed
*Achieve & maintain a 5* process

What you'll need to apply:
*Previous experience in a Customer Care environment
*Ability to problem solve, and work efficiently under pressure
*The skills to develop and maintain key internal & external relationships
*Strong written and verbal communication skills
*Ability to use Microsoft applications
*Ability to prioritise workload and maintain a high attention to detail
*Pro-activeness and ability to work on your own initiative

What's in it for you?
*A competitive salary up to £25,000kpa (dependant on experience)
*Sociable office hours - Monday to Friday
*Realistic career opportunities

Interested?
If you are loving the sound of this role, and feel your experience matches perfectly then please send a copy of your CV to gemma@traveltraderecruitment.co.uk or contactfor more information!


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