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about 1 year ago
New Frontiers
Salary: £23k - 32k per year + Benefits
Location: South West London
Job type: Permanent
Contact: Tony Yerasimou
Category: Customer Service Jobs, Tour Operator Jobs

Customer Experience Executive/Manager

Base salary to £32,000   depending on experience

South West London

My client is a leading luxury travel company  whose clientele are high net worth individuals who require the very highest standards of customer service.

An opportunity is now available to join them as Customer Experience Executive/Manager.

Previous travel industry is not required is that successful applicants must be of graduate calibre with excellent command of the English language in terms of writing, grammar as well as an exceptional clear telephone manner with the ability to develop rapport with clients and resolve any issues before they escalate.


Customer Experience Executive/Manager Duties and Responsibilities:

  • Manage and develop the day to day function of Customer Services
  • Monitor and report upon client complaints.
  • Identify and initiate improvements to the function.
  • Contribute effectively and assist in dealing with client problems and grievances both prior to travel and when in resort.  Monitor and report on destination complaints.
  • Check progress of and resolve client complaints.  Respond to all queries received via telephone or in writing.
  • Co-ordinate pre departure notifications such as Renovation or Building works, liaising with suppliers, reps, clients and hotels.
  • Ensuring all complaints or issues are resolved to a high standard

Customer Experience Executive/Manager Experience Required:

  •  Experience in a customer focused environment with a strong emphasis on service
  •  First class English language skills, both written and verbal, essential
  • Confident and professional telephone manner
  • Strong organisational abilities with impeccable attention to detail
  • Ability to work quickly and accurately in a fast-paced environment
  • Experience of successfully managing difficult situations

Customer Experience Executive/Manager Salary and Remuneration:

  • Base salary to £32,000 (depending on experience)
  • 22 days holiday
  • Pension
  • Heavily discounted Travel

To apply for this Customer Experience Executive/Manager role, please  or contact Tony onfor additional information in confidence.

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