A Customer Relations Executive is required by a travel tour operator who is entering a very exciting period of their history. The customer relations executive will be working for a travel company who is at the forefront of product development, who are always looking for innovative ways to develop their brand, and place great importance of investing in their team.
As Customer Relations Executive you will be responsible for responding to all pre and post travel enquiries and correspondence which will see you:
The successful Customer Relations Executive will be a strong verbal and written communicator who is able to build rapport quickly and empathise with internal and external contacts in a professional, confident and assertive manner, and have the ability to prioritise tasks and work to deadlines and remain calm under pressure whilst been a pro-active problem. You will have experience of working in a customer services environment, and dealing with and resolving complaints and of managing and exceeding customer expectations. Experience in the travel industry is preferential but not essential, and would also suit a graduate with a flair for problem solving and customer service, looking for a career with a leading travel company.