5327 jobs - 630 added today
239507 registered Jobseekers
Recruiting? Call us on 01772 639042
Email me newest jobs similar to this one
about 1 month ago

Customer Relations Executive lgw, up to 20k, East Sussex 

A customer relations executive is required to join the customer relations department of outstanding travel company  

Your role will be to investigate and respond to post-travel correspondence, providing a high standard of customer service to recover customer confidence  

The Role

  • Accountable for responding to assigned post-travel correspondence, ensuring complaints are resolved to the customer’s satisfaction and refunds issued in line with company policy
  • Accountable for accurately capturing customer feedback from assigned cases and recording its progress/resolution onto Respond, the Customer Relations database
  • Accountable for issuing appropriate customer compensation for assigned cases, taking the commercial implications of the company in to consideration, as well as the value of the customer
  • Contribute to handling incoming telephone calls from customers, agents and suppliers and assisting other departments on Customer Relations issues and compensation queries
  • Accountable for producing a high standard of response drafts on behalf of the Quality Manager and the  Management Team

Supplier liaison

  • Accountable for liaising with suppliers to investigate customer feedback as appropriate and ensure adequate responses are received for assigned cases
  • Accountable for negotiating an appropriate compensation contribution from suppliers for assigned cases
  • Accountable for liaising with  Customer Relations departments for assigned cases that have flight related complaint aspects
  • Contribute to building relationships with key suppliers

Reporting and feedback

  • Contribute to feeding back instances of poor product performance and opportunities for improvement to the relevant business area
  • Contribute to the production and distribution of accurate and insightful complaint summary reports from the Respond database
  • Contribute to the production and distribution of accurate complaint ratio statistics
  • Contribute to the production and distribution of accurate and insightful Customer Service Questionnaire reports
  • Contribute to the proactive identification of opportunities for improvement within team processes and system functionality

Recruitment criteria

  • Proven experience in a customer service role within the travel industry
  • Proven ability to negotiate positive outcomes whilst building relationships
  • Proven letter writing skills and a high standard of written English

Here are some similar jobs for you to consider...


28 days ago
only 6 hours until close
Key Account Executive
West Midlands
£25k - £30k
23 days ago
only 5 days until close
Product Executive
Surrey
£25k - £30k
22 days ago
only 6 days until close
Groups Sales Executive
London, North London, South West London, West London, North West London
£25k - £30k
16 days ago
only 12 days until close
International Sales Executive
East Sussex, Brighton, Royal Tunbridge Wells, Guildford, Redhill, Croydon
£20k - £25k

Email me newest jobs similar to this one

  Back to the top