about 1 year ago
Do you have previous customer relations experience within the travel industry? This established luxury tour operator is looking for a Customer Relations Advisor to deal with complaints. The successful candidate must come from a complaint handling background and must have excellent letter writing skills.
*Manage travel agent, solicitor or customer complaints within a respectable time frame
*Act as the referent to all departments with regard to legal commercial advice
*Contribute and participate, when requested, in crisis management situations involving our customers (before departure, during their stay and upon their return)
*Be responsible for answering all Customer complaints, respecting the time delay
*Be co-responsible with the Sales & Customer Service Centre Manager in producing the booking conditions for each season
Skills and Specifications:
*Customer Relations experience, either in the Travel Industry or other areas. Legal expertise (or good understanding of application of British Law in CR cases).
*Client oriented, problem solving, excellent written communication skills.
*Word, Excel, Power point. Training on Internal software will be delivered internally.
*English (knowledge in French is a plus)
The successful candidate will be offered a salary of £25,000
If you feel you have the relevant experience for the role and wish to apply for the position please send your CV to firstname.lastname@example.org or call on