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5 months ago

Customer Relations Executive 4 Travel – Hertfordshire - up to £26k 

A Customer Relations Executive is required to join highly successful outbound travel operator    

The role covers a wide range of duties so flexibility is essential, as is good attention to detail, whilst working under pressure.  This is a UK office based role, but occasional overseas travel will be required. 

The role

* Investigate and respond to clients’ post departure complaints by email and letter

* Handle telephone calls, including challenging situations in a calm and professional manner

* Identify patterns or areas for improvement and liaise with internal departments (Contracting / Health and Safety / Product / Operations etc) to highlight these and maximise compensation recovery  Preparation of statistics and reports for the Customer Service / Legal team

Skills and experience required 

* Good knowledge and experience of the Travel Industry is essential, preferably 3 – 5 years minimum

* 3+ years’ experience and knowledge gained from working within a Customer Relations environment

* Good knowledge of the Package Tour and Travel Regulations & the ABTA Codes of Conduct

* Knowledge and experience of social media and external review websites

* Excellent oral and written communications skills, with good organisational ability

* Must have good proficiency in in Excel / Word / PowerPoint

* Candidates must have professional diplomacy and mature conduct

* High level of problem solving using initiative and the ability to work autonomously

* Proven track record delivering superb results

* Keen to undertake more training and develop own skill set as appropriate Must be eligible to work in the UK 

 Applications will only be accepted by candidates with previous customer relations experience in travel   

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