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8 days ago
Travel Futures
Salary: Up to £25k plus bonus & benefits
Location: Central/West End, East London, South East London, South West London, West London
Job type: Contract
Contact: The Travel Recruitment Experts
Category: Adventure Jobs, Customer Service Jobs, Tour Operator Jobs, Travel Agent Jobs, Travel Executive Jobs

Customer Relations Executive - Adventure Travel - Up to £25,000 plus excellent benefits package – SW London

A Customer Relations Executive is required by an Adventure Travel Company join their busy travel team in London with a view to starting as soon as possible.  As Customer Relations Executive you will be playing a keen role in post-travel service delivery to ensure that that highest of travel standards are achieved at all times.  Although a relatively low number of customer complaints are received, the aim is to provide a swift and accurate turnaround to all customer feedback.

 

The key responsibilities for the Customer Relations Executive role are:

  • Discuss issues raised by our customers with relevant departments
  • Respond to our customers by letter within our targeted time limit
  • Assess levels of compensation with the Customer Services Manager and process refunds
  • Improve our customer feedback process where necessary
  • Undertake any other general administration when required
  • Liaise with relevant insurance companies

 The key skills required for the Customer Relations Executive are:

  • Have prior experience within a Customer Services role ideally within the travel industry
  • Excellent grammar and written communication skills are essential 
  • Be able to work under pressure and meet deadlines
  • Organisation is in your nature and you genuinely care about the details The ability to prioritise workload
  • Work autonomously and as part of a team

The successful candidate will be a well-travelled, enthusiastic individual with excellent writing skills, who will relish the challenge of resolving a client's negative travel experience to a satisfactory outcome.

To apply for the Customer Services Executive position please click on the link below.

 

Alternatively apply online via our website travelfutures where you can register your CV, receive job alerts and see all of our current vacancies.

 

 

Tim Fuller

Recruitment Consultant

Travel Futures

 

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