1410 jobs - 52 added today
253199 registered Jobseekers
Recruiting? Call us on 01772 639042
Email me newest jobs similar to this one
6 months ago
Prospects4LeisureTravel
Salary: £20k - 25k per year
Location: London, London City, East London, North London, North West London
Job type: Permanent
Contact: Charlie P4LT
Category: Travel Executive Jobs

Customer Relations Executive required  to assist the legal claim process by providing comprehensive support to the customer service, legal and insurance functions.
 
 

The Responsibilities of the Customer Relations Executive role will include:

• Investigating and responding courteously to customer complaints via email, letter or telephone

• Investigating and solving customers' problems, which may be complex, long-standing or any major incidents, such as security issues or health & safety

• Providing administrative support to the Paralegal Managers

• Acknowledgement and logging of all customer complaints and legal claims

• Case support

• Collate, present management information relating to customer complaints and legal files
 
• Produce and distribute effective communication both internally and externally, via the most appropriate manner

• Keeping accurate records of discussions or correspondence with contacts

• Supporting disclosure exercises

• Setting up document management systems

• Case management/first response for new claims. With escalation for more complex matters

 

Skills and Experience required for the Customer Relations Executive role:

 

•  Experience in a similar or relevant Customer Relations role

•  Ability to communicate effectively at all levels, including senior management, both written and verbally

•  Proficient in the use of Microsoft Office Applications – Word & Excel

•  Self-motivated, with the ability to work on own initiative, and as an effective team member

•  Numerate and accurate, problem solving skills

•  Friendly, positive, with a flexible approach

•  Able to prioritise and multi-task particularly when working under pressure and to tight deadlines

•  Methodical approach to work with a strong focus on accuracy 

•  An awareness of Tour Operating and / or Travel Trade in general is desirable

 

Great Monday to Friday role for the right person 

Here are some similar jobs for you to consider...


27 days ago
only 16 hours until close
Operations Executive
North London, South East London, South West London, West London
£20k - £25k
16 days ago
only 5 days until close
Operations Support Executive
London City
£20k - £25k
9 days ago
only 15 days until close
Holiday Services Representative
London, South West London, West London, North West London, London Heathrow Airport
£20k - £25k
10 days ago
only 18 days until close
Telesales Executive in Business Travel
London, London City
£25k - £30k

Email me newest jobs similar to this one

  Back to the top