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3 months ago
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Customer Relations Executive


Travel Futures
Salary: £22k - 24k per year + bonus & benefits
Location: Surbiton
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Customer Service Jobs
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Our client is currently looking for Customer Relations Executive to join their busy team in London with a view to starting as soon as possible. The successful candidate will be a well-travelled, enthusiastic individual with excellent writing skills, who will relish the challenge of resolving a client's negative travel experience to a satisfactory outcome. Although a relatively low number of customer complaints are received the aim is to provide a swift and accurate turnaround to all customer feedback.

The key responsibilities for the Customer Relations Executive role are:

  • Discuss issues raised by our customers with relevant departments
  • Respond to our customers by letter within our targeted time limit
  • Assess levels of compensation with the Customer Services Manager and process refunds
  • Improve our customer feedback process where necessary
  • Undertake any other general administration when required
  • Liaise with relevant insurance companies

The key skills required for the Customer Relations Executive are:

  • Have prior experience within a Customer Services role ideally within the travel industry
  • Excellent grammar and written communication skills are essential 
  • Be able to work under pressure and meet deadlines
  • Organisation is in your nature and you genuinely care about the details
  • The ability to prioritise workload
  • Work autonomously and as part of a team

To apply for the Customer Relations Executive position please click on the link below and apply with Travel Futures

Our client is currently looking for Customer Relations Executive to join their busy team in London with a view to starting as soon as possible. The successful candidate will be a well-travelled, enthusiastic individual with excellent writing skills, who will relish the challenge of resolving a client's negative travel experience to a satisfactory outcome. Although a relatively low number of customer complaints are received the aim is to provide a swift and accurate turnaround to all customer feedback.

The key responsibilities for the Customer Relations Executive role are:

  • Discuss issues raised by our customers with relevant departments
  • Respond to our customers by letter within our targeted time limit
  • Assess levels of compensation with the Customer Services Manager and process refunds
  • Improve our customer feedback process where necessary
  • Undertake any other general administration when required
  • Liaise with relevant insurance companies

The key skills required for the Customer Relations Executive are:

  • Have prior experience within a Customer Services role ideally within the travel industry
  • Excellent grammar and written communication skills are essential 
  • Be able to work under pressure and meet deadlines
  • Organisation is in your nature and you genuinely care about the details
  • The ability to prioritise workload
  • Work autonomously and as part of a team

To apply for the Customer Relations Executive position please click on the link below and apply with Travel Futures


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