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4 months ago
Travel Futures
Salary: £22k - 24k per year + bonus & benefits
Location: Surbiton
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Customer Service Jobs

Our client is currently looking for Customer Relations Executive to join their busy team in London with a view to starting as soon as possible. The successful candidate will be a well-travelled, enthusiastic individual with excellent writing skills, who will relish the challenge of resolving a client's negative travel experience to a satisfactory outcome. Although a relatively low number of customer complaints are received the aim is to provide a swift and accurate turnaround to all customer feedback.

The key responsibilities for the Customer Relations Executive role are:

  • Discuss issues raised by our customers with relevant departments
  • Respond to our customers by letter within our targeted time limit
  • Assess levels of compensation with the Customer Services Manager and process refunds
  • Improve our customer feedback process where necessary
  • Undertake any other general administration when required
  • Liaise with relevant insurance companies

The key skills required for the Customer Relations Executive are:

  • Have prior experience within a Customer Services role ideally within the travel industry
  • Excellent grammar and written communication skills are essential 
  • Be able to work under pressure and meet deadlines
  • Organisation is in your nature and you genuinely care about the details
  • The ability to prioritise workload
  • Work autonomously and as part of a team

To apply for the Customer Relations Executive position please click on the link below and apply with Travel Futures

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