15 jobs - 0 added today
262028 registered Jobseekers
Recruiting? Call us on
Email me jobs relevant to my job search
8 months ago
C&M Travel Recruitment
Salary: £22000 - £23000 per annum + benefits
Location: West London
Job type: Permanent
Contact: Shannon O'Callaghan
Category: Customer Service Jobs

Travel Customer Resolution Executive, £23k

Fantastic travel firm based in West London are seeking a professional, well-travelled, forward-thinking customer resolution executive. This role will require someone who has excellent time management skills, is a strong communicator and a proven track record in case management. In return you will be rewarded with a competitive salary and an excellent benefits package.

Customer Service Executive responsibilities:

  • Being a natural problem solver you will be constantly looking for solutions to support your customers when they have experienced changes to their flights, hotel or transfers
  • Working through booking query reports and fixing booking issues both internally and with suppliers to stop any issues pre-travel or in-resort.
  • Communicating openly with customers and suppliers to ensure the fairest resolution is reached
  • Sourcing solutions for customers directly where the suppliers are unable to do so.
  • Examining booking issues upon the customers return
  • Updating systems with relevant notes on case development
  • End to end case management to give a consistent service

Customer Service Executive requirements:

  • Excellent customer service and problem-solving skills
  • Strong interpersonal skills
  • Natural rapport building ability, both with customers and suppliers
  • Social, upbeat and positive working mindset
  • Fluency in a second language is desirable

Customer Service Executive benefits:

  • Competitive starting salary
  • Excellent employee benefits
  • Central-West London offices
  • 25 days holiday per annum
  • Modern, innovative and new-idea promoting culture

If you feel that your skills suit this role then please send your CV to Shannon@candm.co.uk or call Shannon on

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit javascript:void(0);

Email me jobs relevant to my job search

  Back to the top