Travel Customer Resolution Executive, £23k

Fantastic travel firm based in West London are seeking a professional, well-travelled, forward-thinking customer resolution executive. This role will require someone who has excellent time management skills, is a strong communicator and a proven track record in case management. In return you will be rewarded with a competitive salary and an excellent benefits package.

Customer Service Executive responsibilities:

• Being a natural problem solver you will be constantly looking for solutions to support your customers when they have experienced changes to their flights, hotel or transfers
• Working through booking query reports and fixing booking issues both internally and with suppliers to stop any issues pre-travel or in-resort.
• Communicating openly with customers and suppliers to ensure the fairest resolution is reached
• Sourcing solutions for customers directly where the suppliers are unable to do so.
• Examining booking issues upon the customers return
• Updating systems with relevant notes on case development
• End to end case management to give a consistent service

Customer Service Executive requirements:

• Excellent customer service and problem-solving skills
• Strong interpersonal skills
• Natural rapport building ability, both with customers and suppliers
• Social, upbeat and positive working mindset
• Fluency in a second language is desirable

Customer Service Executive benefits:

• Competitive starting salary
• Excellent employee benefits
• Central-West London offices
• 25 days holiday per annum
• Modern, innovative and new-idea promoting culture

If you feel that your skills suit this role then please send your CV to Shannon@candm.co.uk or call Shannon on

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