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29 days ago
Salary: £25k - 30k per year
Location: London
Job type: Permanent
Contact: Recruitment Team
Category: Customer Service Jobs

Our client, who are a Specialist travel company  located in Central London are currently recruiting for a Customer Relations Executive to assist the legal claim process by providing comprehensive support to the customer service, legal and insurance functions. 

The Responsibilities of the Customer Relations Executive role will include:

•             Investigating and responding courteously to customer complaints via email, letter or telephone

•             Investigating and solving customers' problems, which may be complex, long-standing or any major incidents, such as security issues or 

              health and safety 

•             Providing administrative support to the Paralegal Managers

•             Acknowledgement and logging of all customer complaints and legal claims

•             Case support

•             Collate, present management information relating to customer complaints and legal files

•             Produce and distribute effective communication both internally and externally, via the most appropriate manner

•             Keeping accurate records of discussions or correspondence with contacts

•             Supporting disclosure exercises

•             Setting up document management systems

•             Case management/first response for new claims. With escalation for more complex matters

Skills and Experience required for the Customer Relations Executive role:

•             Experience in a similar or relevant Customer Relations role

•             Ability to communicate effectively at all levels, including senior management, both written and verbally

•             Proficient in the use of Microsoft Office Applications – Word & Excel

•             Self-motivated, with the ability to work on own initiative, and as an effective team member

•             Numerate and accurate, problem solving skills

•             Friendly, positive, with a flexible approach

•             Able to prioritise and multi-task particularly when working under pressure and to tight deadlines

•             Methodical approach to work with a strong focus on accuracy 

•             An awareness of Tour Operating and / or Travel Trade in general is desirable

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