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5 months ago
C&M Travel Recruitment
Salary: £21000.00 - £23000 per annum
Location: North West London
Job type: Permanent
Contact: Alex McLeish
Category: Customer Service Jobs

Travel Industry - Customer Relations Executive / Complaint handler required for successful travel firm based in North West London. This role will require a candidate with strong customer service skills who is confident in their own ability and knowledge when faced with issue areas arising from leisure travel. The successful applicant will have worked in a customer service role within the industry and show real passion for problem solving and teamwork. This position is offering £21,000 - £23,000 dependant on experience and provides strong employee perks.

Customer Relations Executive Responsibilities:

  • Investigating post arrival complaints
  • Analysing number of compaints and what trends there are
  • Liaising with suppliers regarding complaint issues
  • Responding to client post arrival complaints in accordance to ABTA/TTA guidelines
  • Handling client escalations by or call Alex on

    Don't keep a good thing to yourself
    We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

    C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit javascript:void(0);

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