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26 days ago
C & M Recruitment
Salary: £25000.00 - £30000 per annum
Location: North West London
Job type: Permanent
Contact: Amy McInally
Category: Customer Service Jobs

This well establish Cruise Specialist are recruiting for an experienced Customer Relations Manager to manager a small team and assist with complaints. Based North West London, paying up to £30K.

Customer Relations Manager, Responsibilities:

- Investigating and solving passengers problems, which may be complex or long-standing problems that have been passed on by customer service assistants
- Analysing statistics or other data to determine the level of customer service the company is providing
- Developing feedback or complaints procedures for passengers to use
- Involvement in staff recruitment and appraisals
- Training staff to deliver a high standard of customer service
- Create weekly reports and regular summaries on customer performance delivery, trend analysis and continuous improvement ideas

Customer Relations Manager, Skills Required:
- Previous experience of dealing with customer complaints within the travel industry is essential.
- Team leader, Supervisory or management experience
- Problem solving skills
- Excellent written and verbal English
- Experience within the cruise industry preferable but not essential.

Additional Information:
- Paying up to £30K
- Based North West London
- Working Mon - Fri 09.00 - 18.00

To apply for this Customer Relations Manager please either apply online, or call Amy onquoting Ref: AG51223

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit javascript:void(0);

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