I am looking for a multi-skilled Customer Sales & Support Consultant who is keen to progress with a massively growing tour operator who are based in North East Hampshire. As the Customer Sales & Support Consultant you will be for maximising every sales opportunity whilst working in a sales environment and in addition you will be expected to deliver a first class after sales service. A hunger for the sale and a thirst for delivering exceptional service are pre-requisite for all Customer Sales & Support Consultant.
THE JOB: *Maximise sales opportunities via all channels and consistently achieve sales and service targets. *To book flights at the point of sale using the designated company system. *Pro-actively promote additional services in order to maximise the generation of additional revenues. *Chase all personal and assigned leads generated and attempt to convert to bookings *Use own travel experience to assist with customer queries and engage with customers to meet their individual travel needs. *Professionally handle incoming requests from customers and ensure that requests are resolved both promptly and thoroughly keeping service at the forefront at all times. *Use sound judgement to manage difficult customer situations, to respond promptly to the needs of the customer and solicit feedback to improve service. *Execute all assigned tasks and booking administration efficiently, ensuring business team targets and KPI's are met. *Participate in trade shows and customer events where business needs dictate. *Ensuring a customer focused approach is adopted in all assigned responsibilities. *A flexible attitude in the undertaking of all tasks is paramount.
*Frontline telesales / customer service experience *Proven results in maximising sales in target driven environment *Extensive travel experience within a specified geographical area. *Have strong communication skills with the ability to negotiate and influence customers in order to close the sale *Energetic, enthusiastic and a strong desire to exceed customer expectations *Have the ability to multi-task through effective planning, prioritising and organising of workload. *Have a focus on accuracy and quality and a good attention to detail. *Can demonstrate a flexible attitude and ability to change roles and tasks with minimal notice *Galileo trained or similar GDS experience *Tour Operator/Travel Agent experience
THE PACKAGE: The successful candidate can expect a very competitive salary within the region of £18000 - £22000 plus you will be entitled to some amazing company benefits, you will also be part of a fantastic company with room to progress within.
INTEREESTED? If you would like to be considered for this brilliant new role please follow the link and click apply, send your CV to Helenc@traveltraderecruitment.co.uk or call Helen Cassin onfor more information.