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9 days ago
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Customer Sales & Support Executive


DCV Technologies Ltd
Salary: £18,000 to £22,000
Location: Hampshire
Job type: Permanent
Contact: Chloe
Category: Travel Agent Jobs
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An Adventure Travel specialist has a fantastic opportunity for a Customer Sales & Support Executive. 

Role Summary and Job Purpose:

The Customer Sales & Support Consultant is a multi-skilled role where you will be trained to cover a majority of roles across the team.  They are responsible for maximising every sales opportunity whilst working in a sales environment. In addition they are expected to deliver a first class after sales service. A hunger for the sale and a thirst for delivering exceptional service are pre-requisite for all Customer Sales & Support Executives.  

Key Responsibilities:

• To maximise sales opportunities via all channels and consistently achieve sales and service targets.

• To book flights at the point of sale using the designated company system.

• To pro-actively promote additional services in order to maximise the generation of additional revenues.

• To chase all personal and assigned leads generated and attempt to convert to bookings

• Use own travel experience to assist with customer queries and engage with customers to meet their individual travel needs.

• Professionally handle incoming requests from customers and ensure that requests are resolved both promptly and thoroughly keeping service at the forefront at all times.

• Use sound judgement to manage difficult customer situations, to respond promptly to the needs of the customer and solicit feedback to improve service.

• To execute all assigned tasks and booking administration efficiently, ensuring business team targets and KPI’s are met.

• Participate in trade shows and customer events where business needs dictate.

• Ensuring a customer focused approach is adopted in all assigned responsibilities. 

• A flexible attitude in the undertaking of all tasks is paramount.

Skills and Experience:

Essential: 

• Frontline telesales / customer service experience

• Have strong communication skills with the ability to negotiate and influence customers in order to close the saleEnergetic, enthusiastic and a strong desire to exceed customer expectations

• Have the ability to multi-task through effective planning, prioritising and organising of workload.

• Have a focus on accuracy and quality and a good attention to detail.

• Can demonstrate a flexible attitude and ability to change roles and tasks with minimal notice

Desirable: 

• Proven results in maximising sales in target driven environment 

• Extensive travel experience within a specified geographical area.

• Galileo trained or similar GDS experience

• Tour Operator/Travel Agent experience

An Adventure Travel specialist has a fantastic opportunity for a Customer Sales & Support Executive. 

Role Summary and Job Purpose:

The Customer Sales & Support Consultant is a multi-skilled role where you will be trained to cover a majority of roles across the team.  They are responsible for maximising every sales opportunity whilst working in a sales environment. In addition they are expected to deliver a first class after sales service. A hunger for the sale and a thirst for delivering exceptional service are pre-requisite for all Customer Sales & Support Executives.  

Key Responsibilities:

• To maximise sales opportunities via all channels and consistently achieve sales and service targets.

• To book flights at the point of sale using the designated company system.

• To pro-actively promote additional services in order to maximise the generation of additional revenues.

• To chase all personal and assigned leads generated and attempt to convert to bookings

• Use own travel experience to assist with customer queries and engage with customers to meet their individual travel needs.

• Professionally handle incoming requests from customers and ensure that requests are resolved both promptly and thoroughly keeping service at the forefront at all times.

• Use sound judgement to manage difficult customer situations, to respond promptly to the needs of the customer and solicit feedback to improve service.

• To execute all assigned tasks and booking administration efficiently, ensuring business team targets and KPI’s are met.

• Participate in trade shows and customer events where business needs dictate.

• Ensuring a customer focused approach is adopted in all assigned responsibilities. 

• A flexible attitude in the undertaking of all tasks is paramount.

Skills and Experience:

Essential: 

• Frontline telesales / customer service experience

• Have strong communication skills with the ability to negotiate and influence customers in order to close the saleEnergetic, enthusiastic and a strong desire to exceed customer expectations

• Have the ability to multi-task through effective planning, prioritising and organising of workload.

• Have a focus on accuracy and quality and a good attention to detail.

• Can demonstrate a flexible attitude and ability to change roles and tasks with minimal notice

Desirable: 

• Proven results in maximising sales in target driven environment 

• Extensive travel experience within a specified geographical area.

• Galileo trained or similar GDS experience

• Tour Operator/Travel Agent experience


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