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3 months ago
DCV Technologies Ltd
Salary: £16,000 - £18,213
Location: Thurrock
Job type: Permanent
Contact: Jordan Lloyd
Category: Customer Service Jobs

Customer Services Administrator   

 

Due to further expansion of our business, we are looking for a Customer Services Administrator; your 'people skills' will be just as important as your formal qualifications. We will look for a good standard of written and spoken English. Good communication skills and a friendly personality are preferred.  

Enthusiasm to work in an administration based role is key, with an interest to work in the travel industry, especially in a customer service environment would also be beneficial. An ability to work to chronological deadlines and to work as part of a team is needed. You will have a good attention to detail and be computer literate.  

Line Management - The Customer Service Administrator will report directly to the Customer Service Team Leader - Administration and ultimately to the Customer Services Manager.  

 

Duties & Responsibilities - Development  The Customer Services Team Leader/Administrator will manage, supervise and allocate the following duties and responsibilities: - 

 

• Entering passenger information onto the in-house booking system correctly.

• Printing, collating and posting initial cruise documentation to passengers, such as ticketing, pre-cruise information, itinerary change letters etc. 

• Printing, collating and posting documentation to any new and/or existing bookings. 

• Monitoring and answering the Customer Services email folder. 

• Operating our webchat facility. 

• Obtaining missing passenger information (At times by telephone/email).  

 

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