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5 months ago
Salary: £18k - 20k per year
Location: London
Job type: Permanent
Contact: Recruitment Team
Category: Customer Service Jobs, Tour Operator Jobs, Travel Agent Jobs

Customer Service Advisor – London – upto £20k

Working for a company who offer wellbeing escapes in the UK and overseas you will be joining  growing team of market leading customer service advisors, you will have a minimum of 2 years full time customer service experience, be a real team player who can use their own initiative and be confident speaking to internal and external customers on the telephone

You will be speaking to trade and direct customers concerning pre and post departure inquiries by making changes to a short break, inputting bookings into the system, sending confirmation and processing payments.

  • Checking booking are correct and updated
  • Making amendments to existing bookings and dealing with cancellations
  • Sending out e-mail confirmations
  • Collecting and processing payments
  • Advising clients on pre travel arrangements
  • Dealing with complaints or refunds
  • Checking invoices
  • Dealing with the daily post
  • Negotiating with suppliers
  • Responding to client queries via email and telephone and chat

Required experience:

  • Must be working in a customer service, operations or administrative role.
  • Carry effective organisational skills and the ability to multi-task
  • Proven ability to work under pressure

If you are interested in this position and have at least 2 years relevant experience please apply now or send your cv directly to charlie@p4lt.com

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