1375 jobs - 60 added today
246507 registered Jobseekers
Recruiting? Call us on 01772 639042
Email me newest jobs similar to this one
10 days ago
only 18 days until close

Customer Service Agent


Prospects4LeisureTravel
Salary: up to £22k
Location: London, Central/West End, City, East London, North London
Job type: Permanent
Contact: Recruitment Team
Category: Customer Service Jobs, Retail Travel Jobs, Telesales Jobs, Tour Operator Jobs, Travel Agent Jobs
Apply
Select how you want to share:
View similar

Customer Service Agent, up to £22k, Central London 

A customer service specialist is required to join the customer service team of be spoke luxury operator  

Customer Service Role responsibilities:

  • Handle pre departure and in resort queries from clients
  • Make outbound calls to customers to follow up on a variety of issues.
  • Use multiple applications during call
  • Handle inbound calls consistently meeting and maintaining Department standards and goals
  • Ability to provide expert advice and accurate information to customers regarding the website, booking challenges, and changes/cancellations to existing reservations.
  • Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer's needs.
  • Resolve calls and only escalating when all options have been exhausted.
  • Participate and provide feedback during focus groups. Work effectively and concisely within a larger team structure to meet company goals.
  • Ability to proactively offer positive and constructive feedback.
  • Maintain positive attitude at all times.
  • Personal skills
  • Strong problem solving skills/ability to empathise with the customer. Ability to de-escalate calls in an effective manner.
  • Strong verbal and written communication skills. Ability to assess the customer and adjust communication style accordingly. Articulate.
  • Excellent interpersonal skills with ability to positively influence others.
  • Strong technical skills and computer knowledge, including all Microsoft Office programs.
  • Customer-focused with the ability to work effectively and professionally with internal and external customers
  • Knowledge of the travel industry, GDS  experience very beneficial
  • Ability to effectively multi-task during and after calls and follow through in a timely manner.
  • Strong organizational skills with ability to effectively manage competing priorities.
  • Strong attention to detail.
  • Ability to work in a busy environment; managing stress in a professional manner and without disruption to the operation, employees, or customers.
  • Willingness and ability to adapt to change in a constructive manner.

Customer Service Agent, up to £22k, Central London 

A customer service specialist is required to join the customer service team of be spoke luxury operator  

Customer Service Role responsibilities:

  • Handle pre departure and in resort queries from clients
  • Make outbound calls to customers to follow up on a variety of issues.
  • Use multiple applications during call
  • Handle inbound calls consistently meeting and maintaining Department standards and goals
  • Ability to provide expert advice and accurate information to customers regarding the website, booking challenges, and changes/cancellations to existing reservations.
  • Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer's needs.
  • Resolve calls and only escalating when all options have been exhausted.
  • Participate and provide feedback during focus groups. Work effectively and concisely within a larger team structure to meet company goals.
  • Ability to proactively offer positive and constructive feedback.
  • Maintain positive attitude at all times.
  • Personal skills
  • Strong problem solving skills/ability to empathise with the customer. Ability to de-escalate calls in an effective manner.
  • Strong verbal and written communication skills. Ability to assess the customer and adjust communication style accordingly. Articulate.
  • Excellent interpersonal skills with ability to positively influence others.
  • Strong technical skills and computer knowledge, including all Microsoft Office programs.
  • Customer-focused with the ability to work effectively and professionally with internal and external customers
  • Knowledge of the travel industry, GDS  experience very beneficial
  • Ability to effectively multi-task during and after calls and follow through in a timely manner.
  • Strong organizational skills with ability to effectively manage competing priorities.
  • Strong attention to detail.
  • Ability to work in a busy environment; managing stress in a professional manner and without disruption to the operation, employees, or customers.
  • Willingness and ability to adapt to change in a constructive manner.

Email me newest jobs similar to this one

  Back to the top