Customer Service Concierge

Customer Services Concierge is required by a luxury tour operator, a market leader for over 30 years, to support the winter-sports programme, providing after-sales care to a concierge level of service in a fast growing and ever-changing travel business. The ideal candidate will have unparalleled customer service skills, a keen eye for detail and a positive ‘can-do’ attitude.

The key responsibilities for the Customer Service Concierge are:

• Provide support and guidance to the client post booking, ensuring unparalleled service is delivered at all times
• Answering client queries regarding their accommodation or resort by phone and email
• Up-selling ski hire, lift passes and ski school to clients
• Assisting clients to book lift passes, ski school, nannies and restaurants administration
• Liaising with tour operators or directly with European and North American suppliers to administer changes to client bookings
• Processing new bookings and invoices
• Preparing travel itineraries and sending client travel documents Credit Control

The key skills required for the Customer Service Concierge are:

• Customer service experience in an office environment 
• Excellent time management and organisation skills
• Highly proficient with Microsoft Office Excel & Word
• Accurate attention to detail
• You must work well in a team with a hard-working and flexible approach
• A passion for winter sports is a must
• Language skills (French, German or Italian) would be bonus
• Ideally have worked for a tour operator in a ski resort