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24 days ago
Travel Futures
Salary: Up to £22k plus bonus & benefits
Location: South West London, Berkshire, Hampshire, Surrey, Woking
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Adventure Jobs, Customer Service Jobs, Graduate Travel Jobs, Reservations Jobs, Tour Operator Jobs

Customer Service Executive – Up to £22k – Hampshire


Customer Service Executive is required by a leading travel tour operator who have an exceptional reputation as a leader in their travel market.  As Customer Support Executive you will deliver a first class after sales service by interacting with customers to provide and process post sale information in response to enquiries, concerns and requests in a timely, personable and professional manner.


As Customer Service Executive you will:


  • Deliver personalised travel customer service & support of the highest level at all times
  • Professionally handle incoming travel requests from customers and ensure that travel requests are resolved both promptly and thoroughly
  • Educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
  • To ensure all customer service travel queries & administrative tasks assigned to you are responded to
  • Use own travel experience to assist with customer service queries and engage with customers to meet their individual support needs
  • To pro-actively promote additional travel services in order to maximise the generation of additional revenues
  • Use sound judgement to manage difficult customer service situations, to respond promptly to the needs of the customer & solicit feedback to improve service

The successful Customer Service Executive will possess a strong customer service ethos, being able to keep the customer at the heart of all matters, with strong communication and people skills.  The Customer Service Executive will have strong attention to detail, be able to multi-task, and willing to go the extra mile for customers.  This is an excellent opportunity for someone to further their travel experience with a market leading customer service orientated company.



To apply for Customer Service Executive, or for your career in the Travel Industry, please send your CV to Travel Futures and apply below.

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