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5 months ago
Prospects4LeisureTravel
Salary: Market related
Location: London
Job type: Permanent
Contact: Tim Fuller
Category: Call Centre Jobs, Cruise Jobs, Operations Jobs, Travel Consultant Jobs, Travel Executive Jobs

Customer Service Executive - Cruise, London, £23K

Our client is well established Cruise operator. They are looking for a Customer Service Executive - Cruise who is proactive to work in their London Office. This is a telephone based role dealing with external travel agents and preferred suppliers.

The responsibilities of Customer Service Executive - Cruise are;

• Chasing outstanding balances
• Ensuring all guest information has been completed and is accurate
• Finalising special requests
• Adding air, hotel, land & transfer arrangements in conjunction with the guest cruise reservation
• Assisting any EMEA Direct Consumers, booked with a Trade Partner, with their queries always ensuring the Trade Partner is kept informed of the outcome
• General administration & other tasks as assigned by the Manager/s

The skills required for the Customer Service Executive - Cruise are;

• Excellent telephone manner with clear spoken English and excellent grammar
• Good written English
• Good IT Knowledge and competent in Word, Excel and Internet
• CRM experience would be useful but not essential
• Understanding of the Travel industry desired but not essential
• Good appreciation of UK geography and International understanding
• Customer Orientated
• Attention to Detail
• Ability to work well under pressure and meet deadlines.

The Customer Service Executive - Cruise role would ideally suit a Telesales Executive with experience in delivering excellent customer service.

To apply for the Customer Service Executive - Cruise, please click on the link below or call Prospects4LeisureTravel on

Alternatively apply online via our website javascript:void(0); where you can register your CV, get job alerts and see all of our current vacancies.

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