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12 days ago
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Customer Service Executive


Halmer Recruit
Salary: £24000 - £25000 per annum
Location: South West London
Job type: Permanent
Contact: Manisha Vadukul
Category: Customer Service Jobs
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Job Title: Customer Service Advisor

Working Hours 09.30-17.30 Monday to Friday

Location: London

Overview

Although we pride ourselves on the low number of complaints we receive, we aim to provide a swift and accurate turnaround to all customer feedback.

You'll work closely with the Head of Customer Services and the four other Customer Services Executives to analyse and investigate issues arising from customer feedback before responding clearly and comprehensively.

Duties

  • Complaints and Negative Feedback
  • Discuss issues raised by our customers with relevant departments
  • Respond to our customers by letter within our targeted time limit
  • Assess levels of compensation with the Head of Customer Services and process refunds
  • Improve our customer feedback process where necessary

Administration

  • Assist with acknowledging and logging all correspondence received by the department
  • Answer queries and write letters for insurance claims
  • Undertake any other general administration when required

Who are you?

You're a customer service champion who handles client complaints with grace and diplomacy. Your grammar and written communication skills are unparalleled.

Organisation is in your nature and you genuinely care about the details. You're comfortable questioning information provided by third parties, you're confident on the phone, and you don't mind working to targets or deadlines.

You're able to prioritise your workload whilst maintaining a flexible and proactive approach to your responsibilities, whether you're working autonomously or as part of a team.

Previous customer service experience is a distinctive advantage, especially within the travel industry-not to mention a keen interest in adventure travel!

Job Title: Customer Service Advisor

Working Hours 09.30-17.30 Monday to Friday

Location: London

Overview

Although we pride ourselves on the low number of complaints we receive, we aim to provide a swift and accurate turnaround to all customer feedback.

You'll work closely with the Head of Customer Services and the four other Customer Services Executives to analyse and investigate issues arising from customer feedback before responding clearly and comprehensively.

Duties

  • Complaints and Negative Feedback
  • Discuss issues raised by our customers with relevant departments
  • Respond to our customers by letter within our targeted time limit
  • Assess levels of compensation with the Head of Customer Services and process refunds
  • Improve our customer feedback process where necessary

Administration

  • Assist with acknowledging and logging all correspondence received by the department
  • Answer queries and write letters for insurance claims
  • Undertake any other general administration when required

Who are you?

You're a customer service champion who handles client complaints with grace and diplomacy. Your grammar and written communication skills are unparalleled.

Organisation is in your nature and you genuinely care about the details. You're comfortable questioning information provided by third parties, you're confident on the phone, and you don't mind working to targets or deadlines.

You're able to prioritise your workload whilst maintaining a flexible and proactive approach to your responsibilities, whether you're working autonomously or as part of a team.

Previous customer service experience is a distinctive advantage, especially within the travel industry-not to mention a keen interest in adventure travel!


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