Job Title: Customer Service Advisor
Working Hours 09.30-17.30 Monday to Friday
Although we pride ourselves on the low number of complaints we receive, we aim to provide a swift and accurate turnaround to all customer feedback.
You'll work closely with the Head of Customer Services and the four other Customer Services Executives to analyse and investigate issues arising from customer feedback before responding clearly and comprehensively.
Who are you?
You're a customer service champion who handles client complaints with grace and diplomacy. Your grammar and written communication skills are unparalleled.
Organisation is in your nature and you genuinely care about the details. You're comfortable questioning information provided by third parties, you're confident on the phone, and you don't mind working to targets or deadlines.
You're able to prioritise your workload whilst maintaining a flexible and proactive approach to your responsibilities, whether you're working autonomously or as part of a team.
Previous customer service experience is a distinctive advantage, especially within the travel industry-not to mention a keen interest in adventure travel!