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4 months ago
C&M Travel Recruitment
Salary: £25000.00 - £33000.00 per annum
Location: London
Job type: Permanent
Contact: Duncan Tingle
Category: Customer Service Jobs


Guest relations emergency specialist - Required for this expanding niche travel company based in a great location in central London. They are looking for an experience customer relations person from the travel industry and will pay between £25,000 to £33,000 plus benefits.

Guest relations emergency specialist duties
*Be first point of contact towards guests affected by irregularities and ensure excellent guest experience.
*Find and implement good solutions for guests in case of emergency situations in accordance with companies terms & conditions
*Be point of contact with travel agencies in case of irregularities.
*Be a part of the 24/7 emergency duty phone rotation., 1 in 4 weeks paid extra
*Be a part of the Next of Kin crisis team.
*Assist in pre,- and post complaints handling when needed.
*Prioritize and execute on tasks with high integrity, be proactive and empowered to take decisions within the framework of the companies terms & conditions, transportation conditions, country specific package tours act.

Guest relations emergency specialist duties
*Experience within customer service and travel industry
*Experienced within customer rights and package travel law.
*Good IT knowledge in usage of IT tools such as MS Office and CRM systems.
*Speak and write in English and the appointed markets language.
*Trained in handling of challenging guests and situations.
*Service and solution oriented towards internal and external customers
*Excellent communication skills, both oral and in written
*Have a strong guest experience focus
*Flexible and team player.
*Show initiative and be action oriented and structured during challenging and unpredicted situations

If you are interested in the above role please call Duncan onquoting DT52123 or send your cv to duncan@candm.co.uk

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit javascript:void(0);

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