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about 1 month ago
Travel Futures
Salary: £20k - 23k per year + excellent benefits
Location: London
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Ski Jobs

Customer Services Executive – South West London - £20,000 (OTE £23k) plus excellent benefits

A Customer Service Executive is required by a leading luxury ski tour operator. The successful candidate should be highly motivated, organised and have a passion for the Ski and travel industry. The ideal candidate will have a professional telephone manner, excellent attention to detail, grammar and spelling, be self-motivated with a ‘can do’ attitude.

The key responsibilities for Customer Services Executive are:

  • Responsible for every aspect of the booking process once confirmed by the guest
  • Ensuring the booking process is complete by editing invoices using the company’s reservations system
  • Amending invoices to add extras or make changes to bookings at guest requests
  • Be a point of contact & knowledge for all products via email and telephone for guests
  • Ensuring customer satisfaction throughout the booking process
  • Reacting and solving any guest queries or issues
  • Up-sale of all extras such as ski hire, ski lessons and insurance

The key skills required for Customer Services Executive are:

  • Strong organisational skills & excellent attention to detail
  • Ability to work under pressure and to set deadlines
  • Clear verbal and written communicator with a high standard of English grammar and spelling
  • Be a natural relationship builder
  • Have a passion for Winter sports and activity holidays!
  • Strong IT skills including the full Microsoft Office Suite

To apply for the Customer Services Executive position please click on the link below and apply with Travel Futures

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