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10 days ago
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Customer Service Executive


DCV Technologies Ltd
Salary: £25k
Location: Harrow
Job type: Permanent
Contact: HR Department
Category: Customer Service Jobs
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Our Client, a specialist tour operator is now seeking a Customer Service executive to work within their specialist team.

Role Responsibilities

 

You will receive and respond to inbound calls and emails, identifying customer requirements and resolving issues

Action email requests regarding product and reservations

Build rapport and be proactive within the call to prevent any need for a second call to the company

Consistently maintain high levels of professionalism that reflects a positive image of the company

To complete any necessary administration duties accurately and timely

To comply with all relevant legal regulations to ensure customer confidentiality and contact requests are adhered to

Maintain product and brand knowledge

To feedback success and customer feedback to your Supervisor

Responsible for securing and processing credit/debit card payment ensuring confidentiality and accuracy of all payment transactions

To complete any necessary administration duties accurately and timely

You will build and maintain relationships with all Trade Partners and clients

 

Requirements:

 

Experience of working in a Sales and Customer Service environment

You will be a confident, outgoing and flexible individual with a positive attitude and enthusiastic approach, showing passion, interest and commitment

Excellent communication skills, interpersonal and negotiating ability and the ability to use your own initiative and intuition will be required in the role

Self-driven, results orientated with a positive dynamic approach

Strong communication skills across all channels and levels

Call our specialist travel recruitment division today to discuss your experience for this specialist company.

 

Our Client, a specialist tour operator is now seeking a Customer Service executive to work within their specialist team.

Role Responsibilities

 

You will receive and respond to inbound calls and emails, identifying customer requirements and resolving issues

Action email requests regarding product and reservations

Build rapport and be proactive within the call to prevent any need for a second call to the company

Consistently maintain high levels of professionalism that reflects a positive image of the company

To complete any necessary administration duties accurately and timely

To comply with all relevant legal regulations to ensure customer confidentiality and contact requests are adhered to

Maintain product and brand knowledge

To feedback success and customer feedback to your Supervisor

Responsible for securing and processing credit/debit card payment ensuring confidentiality and accuracy of all payment transactions

To complete any necessary administration duties accurately and timely

You will build and maintain relationships with all Trade Partners and clients

 

Requirements:

 

Experience of working in a Sales and Customer Service environment

You will be a confident, outgoing and flexible individual with a positive attitude and enthusiastic approach, showing passion, interest and commitment

Excellent communication skills, interpersonal and negotiating ability and the ability to use your own initiative and intuition will be required in the role

Self-driven, results orientated with a positive dynamic approach

Strong communication skills across all channels and levels

Call our specialist travel recruitment division today to discuss your experience for this specialist company.

 


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