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8 months ago
DCV Technologies Ltd
Salary: £23,000
Location: London City
Job type: Permanent
Contact: Anna
Category: Tour Operator Jobs

Customer Service Executive

Our client are specialists in Worldwide escorted tours and are currently seeking an experienced Customer Service Executive to join their growing Customer Experience team.

Main Responsibilities:

·         Send out the departure documents to customers

·         Sending room lists to suppliers

·         Resolve in-resort issues

·         Dealing with any customer issues after they have returned home

·         Monitor online reviews and respond where necessary

 

Personal Requirements:

·         A team player

·         Calm under pressure

·         Able to build a good rapport with customers

·         Experience in a similar role within the travel industry

Hours:

Monday-Friday 9am-5pm


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