1467 jobs - 206 added today
254373 registered Jobseekers
Recruiting? Call us on 01772 639042
Email me newest jobs similar to this one
8 days ago
Travel Futures
Salary: Up to £27k + bonus
Location: North London, South East London, South West London, Surbiton
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Customer Service Jobs, Reservations Jobs, Tour Operator Jobs, Travel Consultant Jobs, Travel Manager Jobs

Customer Services Manager – Up to £27k – SW London

A medium sized travel tour operator is looking for a Customer Service Manager to join its head office team to help deliver the best customer service to their customers.  As Customer Service Manager, you will coach and performance manage the team to ensure that the highest of standards are met.  This Customer Service Manager is a great opportunity for someone with some supervisory or team leading experience to take the next step in their travel career.

As Customer Service Manager, you will:

  • Manage the day to day operations of the department
  • Define and communicate customer service standards
  • Review and assess the delivery of our customer service standards
  • Manage, motivating and incentivising staff, both individually and as a department
  • Identify staff training needs, including staff development
  • Ensure a high volume of booking sheets are entered accurately into the booking system
  • Amending invoices to add extras or make changes to bookings at guest requests
  • Ensure a high volume of ticketing is completed accurately and within departmental deadlines.
  • Be a point of contact & knowledge for all products via email and telephone for guests
  • Ensuring customer satisfaction throughout the booking process


The successful Customer Service Manager will have experience in the travel industry at a supervisory or team leader level and be highly motivated, organised, and calm under pressure as well as be a logical thinker with immaculate attention to detail. This Customer Service Manager positon is a fantastic opportunity to further your career with a market leading travel company.



Here are some similar jobs for you to consider...

28 days ago
only 0 hours until close
Sales and Customer Service Manger
£25k - £30k
25 days ago
only 3 days until close
22 days ago
only 6 days until close
Marketing Executive
London, South East London
£20k - £25k
20 days ago
only 1 day until close
North London
£30k - £40k

Email me newest jobs similar to this one

  Back to the top