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about 1 month ago

Travel - Customer Service Manager (Part Time) – Adventure Travel – up to £30k (Pro Rata) – South London

 

Travel - Customer Service Manager is required for a market leading travel company.  Customer Services Manager (Adventure Travel) will be responsible for dealing with all feedback from returning travellers, including responding to negative feedback, sourcing positive feedback for the website and third party review sites, and encouraging customer loyalty.

 

The Customer Services Manager (Adventure Travel)

  • Read and respond to all holiday feedback
  • Deal with complaints
  • Gather relevant information to deal with complains by liaising with internal departments including Sales & Operations teams
  • Pass feedback on to sales and operations departments to help improve the travel product
  • Load positive testimonials to the website
  • Encourage clients to leave reviews on third party sites
  • Monitor the allocation of loyalty points and automation of emails on booking confirmation and departure

 

The successful Customer Services Manager (Adventure Travel) you will have excellent customer manner, and ability to deal with a variety of clients.  Good communication skills and knowledge of travel geography, itineraries and visas.  The ideal Customer Service Manager (Part Time) will have the ability to plan ahead and work on own initiative, patience when dealing with foreign countries.  Excellent organisation and presentational skills. 

 

This role will require the Customer Services Manager (Adventure Travel) to work approx a 24-hour week - Flexible on whether this is 4 days of 10-4 or 3 days of 9-5.

 

To apply for Customer Services Manager (Adventure Travel) or for your career in the Travel Industry, please send your CV to Travel Futures and apply below.

 

Keywords – Travel Customer Service Manager

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