Customer Service / Sales Support. Multi-Award Winning Tour Operator with an expanding Global Portfolio in the luxury holiday market is looking for a passionate and enthusiastic Customer Service / Sales Support candidate to join their dynamic organisation in Central London. The successful candidate will facilitate all aspects of holiday bookings so good verbal and written communication skills are essential. You will also enjoy a competitive salary package as well as perks such as educational trips to the destination of specialism.
Customer Service / Sales Support Responsibilities include:
Take ownership for all customer queries
Professionally handle pre-holiday, in resort and post-holiday enquiries from all customers
Consistently demonstrate high levels of customer service standards and professional relationship with all customers
Respond, investigate and resolve all travel customer queries in accordance with company protocol
Support open, accurate and prompt communication, both written and verbal, to clients and colleagues
Escalate all pertinent matters to line manager as necessary
Now Let’s Talk About You:
Candidate must demonstrate previous Customer Service / Sales Support experience gained within a UK Tour Operator
Excellent time management skills with ability to prioritise own workload, deal with conflicting demands and meet tight deadlines
Working knowledge of the ABTA code of conduct is preferred but not essential
Ability to work under pressure and overcome difficult situations diplomatically
Must also be a professional, a team player and have excellent organisational and time management skills
Ability to listen and trouble shoot enquires, good organisational skills and ability to prioritise to meet deadlines
Computer literacy skills in using PC and associated networks and systems, including Microsoft Word and Outlook
Salary and Working Hours:
This maternity cover role is paying a basic salary up to £24,000 per annum, DOE, plus benefits, including luxury fam trips
Working hours, Monday-Friday 9.00 - 17:30, which is the standard shift, the early shift is from 8:30 - 17:00 and the late shifts are 11:00 - 19:00 or 13:00 - 20:00
Minimum 1 weekend per month and maximum 2 weekends per month 9:00 - 16:00 / 10 - 17:00, time given back in lieu.
Sounds like you? If so, we’d love to hear from you!
Important, Please Note: It is unlawful to employ a person in a UK-based role who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation prior to applying.