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7 months ago
Red Planet Travel Recruitment
Salary: up to £24,000 per annum + benefits
Location: London
Job type: Permanent
Contact: Red Planet Team
Category: Tour Operator Jobs

Customer Service / Sales Support.   Multi-Award Winning Tour Operator with an expanding Global Portfolio in the luxury holiday market is looking for a passionate and enthusiastic Customer Service / Sales Support candidate to join their dynamic organisation in Central London. The successful candidate will facilitate all aspects of holiday bookings so good verbal and written communication skills are essential. You will also enjoy a competitive salary package as well as perks such as educational trips to the destination of specialism.

Customer Service / Sales Support Responsibilities include:

  • Take ownership for all customer queries
  • Professionally handle pre-holiday, in resort and post-holiday enquiries from all customers
  • Consistently demonstrate high levels of customer service standards and professional relationship with all customers
  • Respond, investigate and resolve all travel customer queries in accordance with company protocol
  • Support open, accurate and prompt communication, both written and verbal, to clients and colleagues
  • Escalate all pertinent matters to line manager as necessary

Now Let’s Talk About You:

  • Candidate must demonstrate previous Customer Service / Sales Support experience gained within a UK Tour Operator
  • Excellent time management skills with ability to prioritise own workload, deal with conflicting demands and meet tight deadlines
  • Working knowledge of the ABTA code of conduct is preferred but not essential
  • Ability to work under pressure and overcome difficult situations diplomatically
  • Must also be a professional, a team player and have excellent organisational and time management skills
  • Ability to listen and trouble shoot enquires, good organisational skills and ability to prioritise to meet deadlines
  • Computer literacy skills in using PC and associated networks and systems, including Microsoft Word and Outlook

Salary and Working Hours:

  • This maternity cover role is paying a basic salary up to £24,000 per annum, DOE, plus benefits, including luxury fam trips
  • Working hours, Monday-Friday 9.00 - 17:30, which is the standard shift, the early shift is from 8:30 - 17:00 and the late shifts are 11:00 - 19:00 or 13:00 - 20:00
  • Minimum 1 weekend per month and maximum 2 weekends per month 9:00 - 16:00 / 10 - 17:00, time given back in lieu.

Sounds like you?
If so, we’d love to hear from you!

​Important, Please Note: It is unlawful to employ a person in a UK-based role who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation prior to applying. 

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