Are you an experienced customer service team leader/manager and working in the travel industry? Are you looking for a new exciting new role? Have you always wanted to work in Travel and have team leader experience? Well an exciting new opportunity has arisen in the Industry! My client is on the lookout for an amazing Team Leader with proven experience in successfully leading a team to be the 'best in class' then please do apply! Travel industry experience preferable but not essential!!! This fantastic opportunity is working for a well-established travel company that has a fantastic, niche product and is an innovative global company that stubbornly refuses to stop growing and is based in Market Harborough! This exciting rare opportunity will be to manage a team of Service Advisors to deliver an exceptional customer experience across all touch points. Management of workflows, response rates and timeliness of all customer and travel agency enquiries. To support in delivering an outstanding customer service team by successfully achieving KPI, SLA, quality targets and other project initiatives. - and much much more!!
JOB DESCRIPTION * Manage the daily inbound and outbound call volumes,