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5 days ago
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Customer Services Administrator


DCV Technologies Ltd
Salary: £16K
Location: Surrey
Job type: Permanent
Contact: Christina Marling- DCV
Category: Admin Jobs, Customer Service Jobs
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Enthusiasm to work in an administration based role is key, with an interest to work in the travel industry, especially in a customer service environment would also be beneficial. An ability to work to chronological deadlines and to work as part of a team is needed. You will have a good attention to detail and be computer literate.

Duties & Responsibilities Development The Customer Services Team Leader - Administrator will manage, supervise and allocate the following duties and responsibilities: -

• Entering passenger information onto the in-house booking system correctly.

• Printing, collating and posting initial cruise documentation to passengers, such as ticketing, pre-cruise information, itinerary change letters etc.

• Printing, collating and posting documentation to any new and/or existing bookings.

• Monitoring and answering the Customer Services email folder.

• Operating our webchat facility.

• Obtaining missing passenger information (At times by telephone/email).

Enthusiasm to work in an administration based role is key, with an interest to work in the travel industry, especially in a customer service environment would also be beneficial. An ability to work to chronological deadlines and to work as part of a team is needed. You will have a good attention to detail and be computer literate.

Duties & Responsibilities Development The Customer Services Team Leader - Administrator will manage, supervise and allocate the following duties and responsibilities: -

• Entering passenger information onto the in-house booking system correctly.

• Printing, collating and posting initial cruise documentation to passengers, such as ticketing, pre-cruise information, itinerary change letters etc.

• Printing, collating and posting documentation to any new and/or existing bookings.

• Monitoring and answering the Customer Services email folder.

• Operating our webchat facility.

• Obtaining missing passenger information (At times by telephone/email).


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