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20 days ago
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Customer Services Associate


DCV Technologies Ltd
Salary: £13,643 - £17,000
Location: Grays
Job type: Permanent
Contact: Jordan Lloyd
Category: Cruise Jobs
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Customer Services Associate

Grays, Essex

£13,643 - £17,000 (NMW+)

 

Duties & Responsibilities

 

 

The Customer Services Associate will manage, supervise and allocate the following duties and responsibilities: -

 

·         Ensuring all passenger enquiries are dealt with in a timely manner. This will be done by

·         telephone, email and on occasion, face to face.

·         Printing, collating and posting initial cruise documentation to passengers, such as ticketing,

·         pre-cruise information, itinerary change letters etc.

·         Entering passenger information onto the in-house booking system correctly.

·         Taking payment from passengers.

·         Attending ship turnarounds, at various regional ports.

·         The Customer Services Associate will report to the Customer Services Team Leader and ultimately, report to the Customer Services Manager.

 

 

Remuneration A basic salary of national minimum wage, commensurate with experience will be offered and reviewed annually every December.

 

 

Working Hours

 

·         Standard office hours are Monday to Saturday from 09.00 to 17.30hrs.

·         The Customer Services Associate will therefore work eight and a half hours a day (including one hour for lunch) for five days out of six in accordance with the rota prepared by the Customer Services Manager.

·         Within the rota the Customer Services Associate will be required to work approx. one Saturday in every Five, with a day off in the week accordingly (usually on a Tuesday/Wednesday).

 

 

Customer Services Associate

Grays, Essex

£13,643 - £17,000 (NMW+)

 

Duties & Responsibilities

 

 

The Customer Services Associate will manage, supervise and allocate the following duties and responsibilities: -

 

·         Ensuring all passenger enquiries are dealt with in a timely manner. This will be done by

·         telephone, email and on occasion, face to face.

·         Printing, collating and posting initial cruise documentation to passengers, such as ticketing,

·         pre-cruise information, itinerary change letters etc.

·         Entering passenger information onto the in-house booking system correctly.

·         Taking payment from passengers.

·         Attending ship turnarounds, at various regional ports.

·         The Customer Services Associate will report to the Customer Services Team Leader and ultimately, report to the Customer Services Manager.

 

 

Remuneration A basic salary of national minimum wage, commensurate with experience will be offered and reviewed annually every December.

 

 

Working Hours

 

·         Standard office hours are Monday to Saturday from 09.00 to 17.30hrs.

·         The Customer Services Associate will therefore work eight and a half hours a day (including one hour for lunch) for five days out of six in accordance with the rota prepared by the Customer Services Manager.

·         Within the rota the Customer Services Associate will be required to work approx. one Saturday in every Five, with a day off in the week accordingly (usually on a Tuesday/Wednesday).

 

 


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