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12 days ago
Travel Futures
Salary: Up to £20k
Location: Central/West End, East London, North London, North West London, West London
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Customer Service Jobs, Graduate Travel Jobs, Reservations Jobs, Tour Operator Jobs, Travel Agent Jobs

A dynamic and fast-moving tour operator is looking for a Customer Services Executive to join its dynamic and growing team.  Working for a company, where hard work and fun go hand in hand, as Customer Services Executive you will be responsible for responding to all pre & post travel enquiries and correspondence from customers.

As Customer Services Executive you will:

  • Maintain the highest levels of service when communicating via telephone, letter or email, and delivering an exceptional customer experience at all times.
  • Deal with customers, colleagues and external organisations at all levels in an efficient, professional and confident manner to assist with achieving organisational goals, handle complaints according to company procedure, with the aim of resolving these to the satisfaction of all parties whenever possible.
  • Assist with all pre-departure enquiries which will include general questions about the customers booking, as well as changes, amendment, extras and cancellations.
  • Take ownership of post-travel enquiries and complaints, liaising with other departments, fully investigating issues and escalating these when necessary.
  • Taking responsibility for agreed aspects of the payment process, including notifying customers and/or travel agents when their balance is due
  • Acknowledging when final payments have been received, and reporting any outstanding payments
  • You will assist in managing any crisis or emergency situation in a professional, proactive and timely manner, communicating effectively with all parties

The successful Customer Services Executive will have previous experience of providing excellent customer service in a fast moving high volume travel environment.  You will have excellent people and excellent verbal and written communication skills where you will be able to remain calm under pressure, be confident and assertive and display empathy with the customer whilst building rapport at all times.

This is an excellent opportunity for a Customer Service Executive to join an award winning team and further their career whilst gaining more skills in a great work environment

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