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17 days ago

A Customer Relations Executive is required by a travel tour operator who is entering a very exciting period of their history.  The customer relations executive will be working for a travel company who is at the forefront of product development, who are always looking for innovative ways to develop their brand, and place great importance of investing in their team.


As Customer Relations Executive you will be responsible for responding to all pre and post  travel enquiries and correspondence which will see you:

  • Ensure the required level of customer service and communication is achieved by telephone, letter and email at all times.
  • Demonstrate a sense of urgency depending on the volume of enquiries, and adapt and prioritise as required.
  • Maintain the highest level of written communications for pre and post travel correspondence.
  • Provide information which is 100% accurate and which addresses 100% of the customer’s questions during each contact.  
  • Investigate and resolve all complaints in accordance with company processes and industry guidelines, in a timely and fair manner, to achieve the best possible outcome for both customer and business. 
  • Allocate compensation based on company standards, to the approval of the relevant management.
  • Develop and maintain knowledge of company policies and procedures for dealing with clients who have special requirements, and assist colleagues and management to ensure these are followed consistently.
  • Identify potential problems relating to customer service and proactively work to find solutions to enhance the customer experience.

The successful Customer Relations Executive will be a strong verbal and written communicator who is able to build rapport quickly and empathise with internal and external contacts in a professional, confident and assertive manner, and have the ability to prioritise tasks and work to deadlines and remain calm under pressure whilst been a pro-active problem.  You will have experience of working in a customer services environment, and dealing with and resolving complaints and of managing and exceeding customer expectations.  Experience in the travel industry is preferential but not essential, and would also suit a graduate with a flair for problem solving and customer service, looking for a career with a leading travel company.

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