Customer Services Executive - £18-22k plus bonus & benefits – Luxury Travel – SW London
A market leading international travel tour operator, with a reputation for travel excellence, are looking for a Customer Services Executive. You will be dealing with all pre and post-travel enquiries and correspondence from customers, either by telephone, email or letter. You will be working for a leading travel tour operator, who puts great emphasis on developing their employees and as Customer Services Executive you will play an integral part in this company.
As a Customer Services Executive your will:
As the ideal Customer Services Executive you will have at least six months’ experience in a customer relations/customer services environment and as a result you will be well equipped at dealing with complaints. As a Customer Service Executive you will be able to manage and exceed customer’s expectations, whilst understanding the customer service standards and guidelines. A travel background would be ideal, but not essential. As Customer Service Executive you will first rate verbal and written and communication skills are key within this position. You will be able to build rapport quickly and maintain a calm and professional attitude in all situations. You will also be confident, methodical, positive and able to solve problems because of these attributes.