Seeking a Customer Service travel support manager, with strong administration and customer service skills to work with attention to detail in a fast paced, expanding Travel environment. Managing a team of approx. 10 staff, paying up to £25,000a year plus performance bonuses, working Monday to Friday between 08.30am - 6pm as well as in hours needed to deal with crisis management.
Preferably someone with an administration, customer service, or sales support background and must be from a travel background. This Customer Service Manager will need to lead from the front, deal with Escalated queries as well as workflow and process management as well as being a strong leader with experience in people management.
To be successful in this role it is important to have experience in motivation of staff, as well as performance management, you need to be someone who can think on their feet in the event of a world crisis whilst also having a good understanding of the processes surrounding Dynamic packaging and will have experience from these types of backgrounds.
A European language in addition to fluent English may also assist your application in addition to the above specifications.
Customer service sales support Manager responsibilities:
- Monitor the delivery of excellent administration and support at all times from your team
- Quality check work of the customer services team
- Deal with any escalated queries
- Manage and motivate a team of 10 staff both in the office and homeworkers
- Manage the processes within the department and feedback
- Deal with Business Partners for any workload queries
- Reporting , spreadsheets of department output / data.
If this role sounds of interest to you and you have the necessary qualities we are looking for, then please send us your up to date cv along with a brief note of why you feel you're suitable for this role on firstname.lastname@example.org or Kelly or Helen onquoting ref: 43744
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