1582 jobs - 0 added today
255199 registered Jobseekers
Recruiting? Call us on 01772 639042
Email me jobs relevant to my job search
3 months ago
Travel Futures
Salary: Up to £33k plus bonus & excellent benefits
Location: East London, North London, South West London, West London
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Customer Service Jobs, Operations Jobs, Tour Operator Jobs, Travel Agent Jobs, Travel Manager Jobs

Customer Service Manager – Luxury Travel – central London - Up to £33,000

A Customer Service Manager is required by our client who are an award-winning luxury hotels brand.  The Customer Services Manager will be someone who is genuinely passionate about service, leading a small team at offices in the heart of London.  The Customer Service Manager will play a key role in responding to all post travel feedback and take complete ownership of the Customer Services department.

 

The key responsibilities for the Customer Service Manager position are:

  • Handle various escalated pre-departure issues
  • Manage the customer service department
  • Lead, motivate and develop Senior Customer Service Executive
  • Be fully conversant with and adhere to ABTA’s Code of Conduct
  • Deal with customers over the phone and via email.
  • Ensure all complaint are dealt with in a timely and professional manner
  • Keep a meticulous administrative log
  • Deal with solicitor/legal correspondence – liaising with in house and external legal counsel

 

 

The key skills required for the Customer Service Manager position are:

  • Have prior experience within a Customer Service Managers role ideally within the travel industry
  • Excellent grammar and written communication skills are essential 
  • High level of problem solving using initiative and the ability to work autonomously
  • Be able to work under pressure and meet deadlines
  • Knowledge and experience of social media and external review websites
  • The ability to prioritise workload

 

To apply for the Customer Service Manager position please click on the link below and apply through Travel Futures.

Here are some similar jobs for you to consider...


27 days ago
only 18 hours until close
Travel Consultant
Islington
£20k - £25k
25 days ago
only 3 days until close
17 days ago
only 11 days until close
Visa/Travel Administrator
Romford
£20k - £25k
11 days ago
only 17 days until close

Email me jobs relevant to my job search

  Back to the top