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12 days ago
Travel Futures
Salary: Up to £33k plus bonus & excellent benefits
Location: East London, North London, South West London, West London
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Customer Service Jobs, Operations Jobs, Tour Operator Jobs, Travel Agent Jobs, Travel Manager Jobs

Customer Service Manager – Luxury Travel – central London - Up to £33,000

A Customer Service Manager is required by our client who are an award-winning luxury hotels brand.  The Customer Services Manager will be someone who is genuinely passionate about service, leading a small team at offices in the heart of London.  The Customer Service Manager will play a key role in responding to all post travel feedback and take complete ownership of the Customer Services department.


The key responsibilities for the Customer Service Manager position are:

  • Handle various escalated pre-departure issues
  • Manage the customer service department
  • Lead, motivate and develop Senior Customer Service Executive
  • Be fully conversant with and adhere to ABTA’s Code of Conduct
  • Deal with customers over the phone and via email.
  • Ensure all complaint are dealt with in a timely and professional manner
  • Keep a meticulous administrative log
  • Deal with solicitor/legal correspondence – liaising with in house and external legal counsel



The key skills required for the Customer Service Manager position are:

  • Have prior experience within a Customer Service Managers role ideally within the travel industry
  • Excellent grammar and written communication skills are essential 
  • High level of problem solving using initiative and the ability to work autonomously
  • Be able to work under pressure and meet deadlines
  • Knowledge and experience of social media and external review websites
  • The ability to prioritise workload


To apply for the Customer Service Manager position please click on the link below and apply through Travel Futures.

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